Customer Service Professional (Asset Finance) Location: SL2 4JS, Stoke Poges (Hybrid: 2 days per week in the office, usually Wednesday & Thursday) Contract: Full-time, 6 Months About the Role Randstad Sourceright are recruiting on behalf of a leading Asset Finance Company (SFS) for an enthusiastic and service-focused Customer Service Professional. You will be a key member of a supportive Operations Team, dedicated to providing an unrivalled, outstanding service to all internal and external customers. This high-volume role involves managing complex financial agreement queries and providing frontline support via telephone, letter, and email, actively embodying the company values: Responsible, Excellent & Innovative. Key Responsibilities * Customer Communication: Effectively liaise with internal and external customers via telephone, letter, and e-mail to respond to high volumes of queries and requests in an accurate and timely manner. * Financial Administration: Process transfer requests, financial amendments, and refund requests on customer contracts within regulatory and industry time-scales. * Record Management: Ensure all customer records within the CRM system are kept accurate and up to date, demonstrating a high level of attention to detail. * Revenue & Compliance: Maximise upon revenue opportunities (e.g., capturing sales-leads, collecting transfer/admin fees), effectively dea...