We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You'll play a crucial role in the day‑to‑day operations and stability of our IT environment. This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.
Operational Support & Incident Management
* Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.
* Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.
* Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.
Infrastructure Administration
* Perform day‑to‑day server administration tasks across the infrastructure estate.
* Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.
* Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.
* Support server and storage hardware platforms, with preference for HPE solutions.
Cloud & Microsoft Platforms
* Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.
* Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.
Project Work
* Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.
* Take technical responsibility for small infrastructure projects as allocated by the line manager.
* Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.
Essential
* Experience with Windows Server administration, deployment, and troubleshooting
* In-depth knowledge of Active Directory, including Group Policy
* Good understanding of networking fundamentals, including DNS and DHCP
* Experience administering and supporting VMware vSphere (7.0+)
* Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities
* Experience supporting Microsoft 365 services
* Experience supporting server and storage hardware, preferably HPE platforms
* Strong analytical skills, enabling rapid and accurate responses to reactive technical issues
Desirable
* Experience with AWS, GCP and Azure platforms
* Understanding of Terraform and GitHub administration
* Experience with CyberArk and/or Zscaler (ZIA, ZPA)
* Organised, punctual, and detail-oriented
* Strong communicator able to engage both technical and non‑technical audiences
* Proactive and capable of working independently
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