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Telesales and Customer Service Executive, Central Scotland
Location: Central Scotland, United Kingdom
Job Category:
Other
EU work permit required:
Yes
Job Reference:
b40732079ce2
Job Views:
9
Posted:
22.06.2025
Expiry Date:
06.08.2025
Job Description:
Job Title: Telesales and Customer Service Executive
Location: Central Scotland
Reference: J79177
Contact: Telephone: 0141 647 6688
We are looking for a passionate individual who cares about customers and wants to work in a thriving environment where they can showcase their skills in a growing business.
Our client, a leading company in the chilled packaging industry, is expanding due to continued success and is seeking to add a Telesales and Customer Service Executive to their team.
Responsibilities include:
* Conduct outbound telesales to promote the full chilled packaging range
* Manage daily call plans to meet KPIs
* Respond to email campaign inquiries and website sample requests
* Report on sales success
* Identify and manage prospects
* Influence customers to secure new business and cross-sell products
* Achieve sales targets in line with KPIs
* Maintain knowledge of market and competitors
* Handle inbound customer calls
* Collaborate with Sales Reps, customers, branches, and suppliers
* Process orders and handle queries related to orders and pricing
* Update orders, prices, and confirmations in the system
* Assist with month-end processes
* Update stock levels and report figures to customers
About You:
* Experience in developing new and existing business in a telesales role
* Ability to present product benefits effectively
* Multitasking skills
* Proficiency in IT applications such as Word and Excel
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