MOTORCYCLE SERVICE ADVISOR Location: Cheltenham Salary: £30,000 - £34,000 + Bonus + Benefits OVERVIEW An established motorcycle retailer is seeking a customer-focused Motorcycle Service Advisor to join its busy aftersales team in Cheltenham. This is an excellent opportunity for an experienced Service Advisor or strong customer service professional with a passion for motorcycles to work in a specialist dealership environment. The successful candidate will act as the key link between customers and the workshop, ensuring a smooth, efficient and high-quality service experience. KEY RESPONSIBILITIES • Welcome customers and manage all service, repair and maintenance enquiries. • Accurately capture customer concerns and create detailed workshop job cards. • Liaise with Technicians regarding diagnosis, progress and repair requirements. • Keep customers updated throughout the service process in a clear and timely manner. • Prepare estimates and obtain authorisation for additional work where required. • Promote service plans, accessories and additional workshop opportunities. • Ensure all invoices, job records and documentation are completed accurately. • Manage customer expectations and deliver excellent service experiences. • Support workshop efficiency and scheduling alongside the Service Manager. • Maintain high standards of customer satisfaction an...