Job Title: Issues & Communications Assistant Manager
Location: 100VE, London
Job Purpose: The Corporate Affairs and Issues team is responsible for the effective management of short and long-term issues impacting Unilever’s reputation and business operations. This fast‑paced role serves as the ‘nerve centre’ for issue flares, including NGO campaigns, scientific reports, policy and political developments, media queries, consumer issues and social media campaigns. Working with experts across the business, we shape and protect Unilever’s reputation and ensure effective responses in line with our corporate values, commitments and positions.
Responsibilities
* Support Senior Issues & Communications Managers to manage issue flares, working with relevant teams and topic experts to develop management strategies and draft responses to media/stakeholder enquiries.
* Provide integrated and effective always‑on issues management and planning across key teams.
* Lead insight‑led capabilities, overseeing day‑to‑day issues monitoring and analytics and integration of monitoring tools.
* Support “always‑on” trendspotting and issues forecasting.
* Lead management of Unilever’s Global Issues Hub and tools to support efficient and effective issues management across the wider business.
* Support capabilities building through development and evolution of Unilever’s issues management processes and resources, including training materials for market colleagues and teams.
* Support delivery of key projects across the team, including Unilever’s Annual General Meeting (AGM).
* Oversee day‑to‑day tasks and support of an Industrial Placement (IP) team member.
Key Requirements
* Excellent written and verbal communication skills in English.
* Understanding of the media (particularly UK and US); a passion for news.
* Basic understanding of reputation management.
* Ability to build strong alliances and trust with internal stakeholders and engage confidently with journalists and senior‑level colleagues.
* Highly organised.
* Able to work to tight deadlines and deliver under pressure.
* Creative approach to finding solutions.
* Commercially aware.
* Real team player, keeps a balance between personal accountability and delivery through teamwork.
* Bias for action, shows accountability and responsibility and has a ‘can do’ attitude.
* Culturally sensitive and resilient.
* Desire for flawless execution.
Essential
* Background in comms/PR.
* Previous experience working with journalists and managing the media.
* A good track record of driving the delivery of projects/campaigns.
Desirable
* Previous experience in crisis/issues handling.
Notes
In September 2020, Unilever announced the intention to build a new sustainable campus site in Kingston, London to house the employees who currently work in 100 Victoria Embankment in Blackfriars, Lever House in Kingston, Unilever House in Leatherhead and Graze in Richmond. The campus will be completed in early 2025 and will consist of two interconnected buildings, as well as landscaped surrounding areas.
What We Offer
Not only do we offer a competitive salary and pension scheme, we also offer an annual bonus, free gym, a discounted staff shop and shares. You’ll have the opportunity to work directly with our renowned and exciting brands in a flexible and hybrid working environment. Whilst the role is advertised on a full‑time basis, we would be happy to discuss possible flexible working options and what this may look like for you. We are a key advocate of wellbeing and offer a variety of support for our people including hubs, programmes and development opportunities. We strive to achieve a family‑friendly and inclusive workplace and to, above all, create possibilities for all.
Diversity and Inclusion
Diversity at Unilever is about inclusion, embracing differences, creating possibilities and growing together for better business performance. We embrace diversity in our workforce. This means giving full and fair consideration to all applicants and continuing development of all employees regardless of age, disability, gender reassignment, race, religion or belief, sex, sexual orientation, marriage and civil partnership, and pregnancy and maternity. We are also more than happy to provide reasonable adjustments during our application and interview process to enable you to be present your best self.
Recruitment Fraud
Cyber criminals advertise fake job adverts with prestigious employers as a way of stealing information or even defrauding individuals out of money. In the most sophisticated cases, they will set up fake websites, which have a similar address to companies like Unilever. They even conduct fake telephone interviews and then offer candidates a role with the proviso they pay a fee for background checks or to cover work visa costs. These types of attacks are becoming more common as more people are looking for employment in the economic climate. Many of Unilever’s recruitment sites publish a warning to candidates about recruitment fraud. The Cyber Security team also proactively scan for signs of people setting up fake Unilever sites and act to close them down. If you become aware of potential recruitment fraud, spot fake Unilever recruitment adverts or fake LinkedIn profiles, report them via Una Live Chat. Unilever does not accept responsibility or liability for any candidates who are financially impacted by recruitment fraud. Your vigilance is key!
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