Established in 2009, we are an FCA-regulated claims management company serving customers throughout the UK. We specialise in accident management, credit hire and personal injury claims. We handle motor accident claims, including those involving cars, vans, motorbikes, and cycles. Due to expansion, we are seeking a candidate with an interest in accident management, credit hire, and personal injury claims to handle the initial stages of road traffic accidents and provide comprehensive administrative support. As a claim handler, you will be managing the new/existing clients' claims whilst completing the following: * Taking details from clients; involves telephone, face-to-face and by email * Assessing liability and quantum * Setting up files on the case management system * Instructing credit hire companies where necessary * Monitoring credit hire claims * Liaising with panel solicitors/file handlers * Liaising with other parties involved (repairers, hire companies, police, witnesses, etc.) * Providing updates and explaining legal documents where necessary * Contacting clients for outstanding information and documentation * Office administration (photocopying, scanning, incoming and outgoing posts etc.) Skills needed * Knowledge or interest in credit hire and personal injury claims * Knowledge of Microsoft Word, Outlook and the Internet, computer literate with strong typing skills * Excellent communication skills and the ability to deal with clients in a friendly, professional manner over the telephone and in person * Hindi and Urdu languages Benefits * £23,000 - £25,000 * 21 annual leaves plus bank holidays * Pension * Hours: Monday to Thursday: 9 am to 5.30 pm, Friday: 9 am to 5:00 pm