We are looking for a proactive professional who values collaborative working and thrives in an environment where they have a real opportunity to make an impact. As our Senior Business Analyst you will be the intermediary between Business Transformation and the business, you will ensure that business problems, data requirements, and improvement opportunities are clearly communicated and understood across all stakeholder groups. This position is based at our Head Office and requires a minimum of 3 days in the office per week; please note that we do not offer fully hybrid or remote contracts for this role.
In a world of economic and political instability, Alfred H Knight provides our clients with something invaluable: confidence. This role is critical to shaping and delivering the organisation's Quote-to-Cash transformation, ensuring processes, data, and systems operate cohesively across CRM, order management, fulfilment, billing, and finance.
Required Competencies
* Ability to elicit, analyse, and document business processes for transformation initiatives.
* Experience acting as an intermediary between technical teams and business stakeholders.
* Strong analytical skills with an informed, evidence-based approach to problem-solving.
* Ability to translate complex business issues into clear insights for both technical and non-technical audiences.
* Capability to design future-state processes that improve efficiency and accuracy.
* Ability to work under pressure on multiple projects within set timeframes.
* Proficiency in process and data modelling techniques.
* Expertise in conducting gap analysis and change impact assessments.
* Ability to capture requirements using use cases, user stories, and acceptance criteria.
* Strong documentation discipline, including maintaining requirement traceability.
* Ability to motivate others and effectively lead change.
Required Work Experience
* Strong experience in a business analysis role or carrying out business analysis related activities preferably within end-to-end Quote-to-Cash processes, including quoting, pricing, order management, fulfilment, billing, and finance integration.
* Experience using modelling languages such as UML and BPMN.
* Experience dealing with senior stakeholders.
* Experience with CRM, ERP, billing, or finance systems would be advantageous.
Required Qualifications
* Educated to degree level (high grade).
* BCS/IIBA certification (Desirable).
We are offering an excellent opportunity with a salary and benefits package to match including pension, life assurance and an employee assistance programme.
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