SF Recruitment have partnered with an organisation in Tamworth who are looking for a part time Customer Service Advisor on a permanent basis. Salary: £18,880 based on part time hours Hours: Wednesday, Thursday, Friday 09.00-17.30 with half hour unpaid lunch each day Responsibilities will include: - Resolution of inbound and outbound enquiries within agreed timescales to customers satisfaction - Efficient order processing within agreed timescales to be delivered to customer in line with their requirement and our internal process - Identification of areas for improvement within operational processes - Supporting dealer network in system use/ training - Inbound & outbound handling call enquiries - Order processing - Support Customer Service Manager - Process maintenance - Coordination and delivery of internal and external system training - Cross departmental support - Pro-active internal reporting - Internal daily administration - internal and external Additional Roles & Responsibilities - Accountability - Coordinated IM administration process - Tangible experience in a similar role. - Minimum 4 GCSE's or equivalent to include English and Mathematic. - Customer Handling Skills with a commitment to clear effective verbal and written communication to the highest quality. - Daily interface with internal factors for resolution of customer complaints and issues with ability to use own initiativ...