Who You Are We are looking for a highly organized individual with a strong customer focus, experienced in working with older people and/or people with disabilities. A genuine commitment to consistently providing high-quality service is essential. You should be comfortable communicating with a diverse customer base. What the Job Involves The role involves providing a borough-wide service to all customers, primarily working from home but based at Magdalen House. You will coordinate internal and external communications with various parties involved in delivering crucial customer services. Your responsibilities will include understanding and implementing welfare rights, financial assessments, and Sefton’s Disabled Facilities Grant and loan conditions, as well as maintaining systems and processes to support a busy office environment. Skills Knowledge of welfare rights/benefits Experience in financial assessments Understanding of Sefton’s Disabled Facilities Grant/loan conditions Proficient in office systems, processes, and procedures Strong customer service abilities