Overview
Field Services Engineer – Telecommunications – Manchester
We are looking for knowledgeable and customer-focused Wi-Fi Engineers to join our team. As a Wi-Fi Engineer, you will be responsible for the installation, configuration, maintenance, and troubleshooting of Wi-Fi networks for residential customers. You will ensure that customers receive robust and reliable wireless connectivity.
Please note hours will be worked Tuesday to Saturday.
We’re a fast-growing, full-fibre company with a 4.8 Trustpilot score. If you’re after a role where your voice is heard and your work makes a difference, you might’ve just found your next move.
What you’ll do
* Installation and Setup: Install and configure Wi-Fi networks, including routers, extenders and other related equipment.
* Troubleshooting: Diagnose and resolve issues related to Wi-Fi connectivity and performance.
* Network Optimisation: Optimise Wi-Fi networks for performance, including channel selection, signal strength adjustments, and interference management.
* Customer Support: Provide excellent customer service by addressing customer concerns and explaining technical information in an understandable manner.
* Site Surveys: Conduct on-site surveys to assess signal coverage, identify potential interference sources, and recommend appropriate solutions.
* Maintenance: Perform routine maintenance and firmware updates on Wi-Fi equipment to ensure optimal performance and security.
* Product Delivery: Install/Upsell our packages including our 8GB service with the latest ASUS gaming routers.
* Run Cat 6 Ethernet cable for relocating routers or to hardwire a customer’s specific device.
What You’ll Bring
* Technical Expertise: Strong understanding of Wi-Fi technology, including standards (e.g., 802.11ac, 802.11ax), encryption methods, and networking principles.
* Experience: Previous experience as a Wi-Fi technician or in a similar role. Hands-on experience with installation, configuration, and troubleshooting of Wi-Fi networks is highly desirable.
* Customer Service Skills: Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical customers.
* Problem-Solving Abilities: Strong analytical skills to identify and resolve technical issues effectively.
* Education: Technical certifications or training in networking or telecommunications are preferred.
* Ethernet Cables: Know the colour code of an ethernet cable and be able to make one on request at customer properties.
Salary And Benefits
* Salary: up to £32k
* 25 days holiday plus bank holidays
* Birthday day off
* Pension scheme matching up to 8% of salary
* Gym discounts
* Employee Assistance Programme
Please note a work van will be provided and hours will be worked Tuesday to Saturday. We are also looking for people who can ideally start with us immediately.
Seniority level
* Entry level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Telecommunications
#J-18808-Ljbffr