Job Description
To monitor and control the credit extension, collection and payment activities of assigned accounts to ensure customer orders are serviced in a timely and efficient manner whilst maximizing collection efforts to improve cash flow and minimize bad debt risk to the business.
KEY ACCOUNTABILITIES
* Proactively ensure that customers pay amounts owed to the company as per terms outlined in agreements, maximizing cash flow and minimizing bad debt risk.
* Manage collection efforts for Key Accounts, ensuring accounts are continuously monitored and reconciled using data available from 3rd party portals.
* Assess and action opportunities to maximize cash collection, negotiating payment plan arrangements etc.
* Maximize release of customer orders, assessing financial risk alongside commercial requirements.
* Review financial information, credit reports, customer pay history, etc. to recommend appropriate credit limits for assigned accounts.
* Utilize tools available to reduce bad debt exposure, assessing potential to submit insurance claims and instructing external collection agency. Work alongside credit analyses Manager to do so.
* Build and maintain strong relationships with key internal stakeholders including Customer Services, Sales, Finance and various Brand teams, ensuring queries are resolved in a timely manner.
* Prepare periodic and ad-hoc reporting including held order releasing, bad debt provisioning and team targets as required.
* Reconcile and allocate cash received from customers, ensuring deductions and discounts are offset accurately, work closely with our cashier when doing so.
* Maintain Customer Master Data as required and work closely with our credit risk administrator for any new account setups.
* Ensure compliance with the company credit policy, business processes and Sarbanes-Oxley requirements.
* Identify and recommend opportunities for improvement in existing procedures and processes consistent with company policies and procedures.
* Provide support and analysis for special projects, as needed.
* Provide support to all other team members, this may include covering collection efforts and customer order releasing for other business areas when required.
* Perform other duties as required/assigned by manager.
KNOWLEDGE, SKILLS AND ABILITIES REQUIRED
* Fluent in spoken and written French (as well as strong English).
* Minimum 1-2 years’ experience in a fast-paced credit control department, with ever changing priorities.
* SAP and Excel.
* Good analytical ability.
* Works well under pressure, follows through on commitments and meets deadlines.
* Well organized and able to manage priorities.
* Flexible approach to work.
* Excellent communication skills.
* Good team player.
BENEFITS
Work from anywhere policy (up to 4 weeks per year in another country)
3% employer pension contribution with Legal and General
23 days holiday (rising to 25 after 2 full years)
Private health insurance - BUPA
Travel insurance with CSP (business and personal)
Life Insurance
Critical Health cover
Employee Assistance Program
4 free pairs of shoes to order throughout the year
50% off all other Wolverine Worldwide brands
30% off wholesale on all other orders
Corporate gym rate with Better Gyms or Gym loan for annual membership at any other gym
Cycle to work scheme
Season ticket loan membership
Specsavers eye care vouchers
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