Job Overview
We are seeking a dedicated and detail-oriented Transport Planner to join our dynamic team. The successful candidate will play a crucial role in optimising transport operations, ensuring efficient and cost-effective solutions for our logistics needs. This position requires strong organisational skills, proficiency in IT applications, and a commitment to delivering exceptional customer service.
Responsibilities
* Tracking and monitoring drivers on the road.
* Owning the weekly rota to ensure driver coverage for all contracted work.
* Allocating jobs based on driver skills and licence categories.
* Liaising with drivers and customers to resolve delays, cancellations, or issues.
* Maintaining accurate job records and compliance.
* Handling real-time operational challenges, from breakdowns to re-routing.
* Taking part in the on-call rota, resolving around 8–10 driver support calls per weekend (all handled remotely over the phone).
* Experience working in a transport operations environment.
* Manage driver availability and identify opportunities to drive revenue.
* Utilize IT systems and software, including Outlook and Excel, to manage schedules, track shipments, and maintain accurate records.
* Handle customer inquiries professionally, ensuring high levels of satisfaction through effective communication.
* Stay updated on industry regulations and best practices to ensure compliance in all transport activities.
Role will be reporting to the Director.
Qualifications
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Proficient in IT applications, particularly Microsoft Office Suite (Outlook and Excel).
* Excellent customer service skills with a focus on building positive relationships.
* Demonstrated computer literacy with the ability to adapt to new software quickly.
* Strong command of English, both written and verbal, for effective communication across all levels of the organisation.
* Previous experience in a transport planning or logistics role is desirable but not essential.
* A proactive approach with the drive to improve processes and enhance service delivery.
Job Types: Full-time, Permanent
Pay: £25,000.00-£28,000.00 per year
Benefits:
* Company pension
* Employee discount
* Free parking
* On-site parking
Ability to commute/relocate:
* Milton Keynes MK6 1LS: reliably commute or plan to relocate before starting work (required)
Work authorisation:
* United Kingdom (required)
Work Location: In person