Job Description
The COINS Support Analyst will be responsible for the day-to-day support, and maintenance of the COINS ERP system. This individual will provide COINS support, advice and guidance for internal users as well as supporting access controls, workflows, and executing the starter, mover, and leaver processes.
The ideal candidate will have a strong technical background, good knowledge of COINS ERP, and the ability to manage multiple tasks simultaneously.
Main Duties and Responsibilities for the COINS Support Analyst:
End User Support and Incident Management:
* Provide COINS support, advice and guidance for internal users, resolving issues within agreed SLAs
* Log support issues and liaise with 3rd party application vendors to ensure resolution of service incidents
User Access Management:
* Handle the user lifecycle (starters, movers, leavers), ensuring appropriate access is granted and revoked.
* Manage delegation of tasks, approvals, and authorisations within the system
System Maintenance:
* Maintain documentation for system configurations and customisations
Reporting and Auditing:
* Conduct periodic audits to ensure compliance with security policies and
Training & Support...