One of my local government clients is seeking a proactive and customer-focused Triage Officer to join their dynamic Housing Solutions Service team. This is an excellent opportunity for someone with a strong background in housing advice, homelessness prevention, and public sector customer service. Key Responsibilities: * Deliver a customer-friendly experience, resolving housing needs at first contact. * Provide personalised housing advice across various channels – in-person, telephone, and email. * Accurately record client information on relevant Council IT systems, ensuring compliance with statutory data requirements. * Manage and respond to front-facing service responsibilities including inboxes, web forms, calls, and outreach surgeries. * Liaise with key external partners such as hospitals, probation services, police, and housing departments. * Coordinate appointment schedules for duty teams, visiting officers, and tenancy relations officers. Requirements: * Experience in a housing or homelessness advice role (preferably within a local authority). * Strong communication and interpersonal skills. * Proficiency in managing multiple digital systems and handling data input accurately. * Ability to handle complex client issues with empathy and professionalism. * Familiarity with public sector processes and external partner liaison is advantageous. If interested in this role please send your CV to Lee-Juan at Coyle Personnel Ltd