Overview
Join United Infrastructure, a dynamic and rapidly expanding company focused on delivering critical infrastructure projects across utility and social infrastructure sectors. Our team delivers innovative solutions to complex client challenges.
Note: United Infrastructure has rebranded from United Living. When you click Apply, you will be redirected to United Infrastructure.
Responsibilities
* Ensure that United Infrastructure HSE&Q standards, operating processes, company policies and all legislative requirements are understood, implemented and adhered to at all times.
* Ensure that the United Way of working is complied with and adopted into daily disciplines.
* Monitor and induct Resident Liaison Officer employees in the United Way of working, ensuring contract delivery processes are complied with and adopted into daily practice.
* Ensure the resident liaison team consistently uses the business work management system; act as a system Super User.
* Demonstrate respect, sensitivity and discretion in a public facing role.
* Continuously seek improvements and innovation to maintain market leadership and contractor of choice.
* Lead the planning, preparation and implementation of the resident liaison strategy in conjunction with the Operations Manager.
* Collaborate with Project Administration teams to coordinate effective communications.
* Support Operations Manager in managing opportunities and risks that may impact the business plan; lead by example to maintain United Living as a centre of excellence.
* Establish and maintain key strategic relationships with internal and external stakeholders; ensure liaison responsibilities are delivered for each project.
* Support Contracts Managers to drive CSR activity, organise local CSR events, and publicise added value activity; attend CSR events with clients and site teams.
* Produce regular KPIs for customer care for review by clients and management; ensure minimum standards are set and maintained for all customer care activities.
* Assist in preparing responses for PQQ and tender quality submissions; attend tender interviews or presentations where necessary.
* Attend regional management and site meetings and Client core group meetings as required.
* Assist in arranging reality checks for potential new clients/customers and ensure residents are appropriately selected with the liaison team.
* Oversee conflict management; investigate disputes and complaints and resolve within agreed timeframes with clear communication to stakeholders.
* Manage all people responsibilities for the team, including Performance & Development Reviews, coaching, and development of objectives.
* Manage employee matters in liaison with People Services; maintain strong working relationships with operational and commercial teams on each contract.
* Contribute to development and implementation of Company policies and procedures.
* Market the business with existing and new clients to support business development.
* Perform any other duties reasonably assigned.
Qualifications
* Appropriate CSCS card
* Proficient in Microsoft Office packages
* Strong written and verbal communication skills
* Excellent presentation skills
* Full driving licence
* Project management experience
* Proven ability to manage conflict resolution
* Line management experience
* Previous experience in a customer facing role
Additional Information
Join us at United Infrastructure today and be part of our mission to deliver innovative and sustainable solutions to the complex infrastructure needs of the UK.
Seniority level: Mid-Senior level
Employment type: Full-time
Job function: Management
Industries: Construction
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