Tenancy Sustainment Team Leader - Homelessness
£30,437.50 a year
Stoke on Trent
Hours per week 37.5
Contract type Permanent
Lead a high-performing team of Tenancy Sustainment Officers, ensuring consistent, person-centred support from referral to move-on. Champion a culture of accountability, innovation, and partnership, working to deliver exceptional housing outcomes.
Job requirements
* Manage the Tenancy Sustainment team, taking the lead on the recruitment, selection and induction of new staff.
* You’ll support staff by setting clear objectives, maintaining good communication and managing workload to make sure cover is always provided.
* Lead on service delivery, including property management, to ensure that the service is high-quality and meets the needs of Concrete’s customers.
* Work with internal departments to develop monitoring and performance targets.
* Develop good working relationships with multi-agencies, such as health and social care, Local Authority, and housing providers.
* Manage referrals into the service and assess each customer's housing needs.
* Support the Operations Manager with reports when needed.
What we’re looking for
* A degree level qualification, or qualified by experience to an equivalent level.
* Experience in housing management and working on project delivery.
* Experience in people management and HR processes, and financial processes, including expense and invoice processing.
* Charted Institute of Housing (CIH) member, or the willingness to work towards it.
* Strong self-awareness, self-management skills and professionalism.
* Strong business acumen and commercial awareness.
* Excellent communication, influencing and negotiating skills.
* Full UK driving licence with access to own vehicle for work.
* DBS check required every three years.
We also welcome people with transferable skills and lived experience—your journey can be part of someone else’s success story.
Help us give those without a plan, voice or home to build concrete futures by tackling the issues that keep people from finding their own home. Apply now!
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Who we are
We’re part of Honeycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure, connected and confident.
Homelessness isn’t a choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere