Salary: £30,000 - 55,000 per year Requirements: Degree-level education or significant relevant industry experience ITIL certified/trained Technical knowledge in one or more areas such as: - Cisco, Meraki, Avaya - MPLS, SD-WAN, SIP Experience designing and delivering solutions aligned to business needs Vendor engagement and third-party hosting experience Strong communicator (technical & non-technical) Creative thinker with rigorous implementation skills Excellent problem analysis and solution design abilities High-quality documentation skills Results-driven, resilient and highly committed Persuasive and confident in influencing others Methodical, flexible and supportive Quick to act with a positive can-do approach Responsibilities: Delivering consistent, secure and cost-effective Voice & Data services across the business Monitoring system availability, capacity and performance—driving enhancements where needed Supporting IT projects and change initiatives with Voice & Data expertise Providing expert 2nd-line support in line with SLAs Investigating incidents, escalating where appropriate and contributing to root-cause analysis Ensuring compliance with GDPR, SOx, GISP and internal control processes Liaising with vendors to maintain high service standards Supporting continuous improvement across processes and technologies Technologies: Cisco Support ITIL MPLS Network Hardware Security More: We are looking for a Voice & Data Network Analyst to join our dynamic team, where you can make a real impact across the business. This role involves acting as a Subject Matter Expert, supporting secure and reliable Voice & Data services. You will work closely with various stakeholders and technical teams, receive industry-leading rewards, and access training and development opportunities. Our culture puts people first, and we are committed to diversity and inclusion. If youre ready to build your future with us, we invite you to apply. last updated 7 week of 2026