Overview
Due to internal promotion, we are looking for an Assistant Store Manager to join our fashion store team in Godalming. You will support the Store Manager with the day-to-day running of the store and take full responsibility in their absence. You will inspire and support staff and volunteers to deliver an excellent customer journey that reflects our values.
Responsibilities
* Ensure the highest standard of customer service
* Achieve targets
* Maintain a high standard of visual merchandising
* Maximise sales through physical and digital channels
* Support with the recruitment and development of volunteers
* Achieve expectations within campaign activities
* Work with the manager to generate stock
Our stores are fast-paced and trade 7 days a week, which means we require flexibility to work weekends and bank holidays on a rota basis. The role can be physically demanding due to the volume of donations, but is rewarding as you help fund life-saving research.
What Are We Looking For
* Experience in a customer-facing role
* Supervisory experience
* Commercially driven to encourage new ideas
* Inclusive approach to developing teams
* Passion for delivering exceptional customer service and achieving the highest retail standards
* Results driven with the right result, right way mindset
What’s important to us? At the British Heart Foundation (BHF), we offer a wide range of new and used quality furniture, clothing, jewellery and more, available in store and online. We connect with local communities and help reduce clothing and furniture waste across the UK. With over 700 stores, we prevent around 70,000 tonnes of unwanted items from going to landfill each year. We receive millions of donated items and will continue to build our reuse agenda in the years to come. Everything we do funds lifesaving research for heart and circulatory conditions. You could be part of getting us there sooner.
Equality, Diversity and Inclusion (EDI) is central to our culture. Our EDI Strategy, Kaleidoscope, and employee networks help create an environment where all colleagues and volunteers can succeed.
Our Benefits
* 38 days annual leave (plus the option to buy and sell leave)
* Wagestream – early wage access as you earn
* Holistic support leave of up to 10 additional days per year
* Enhanced family policies (maternity, paternity and adoption leave)
* 25% staff discount
* Health cash plan (dental, optical, therapies, etc.)
* Access to a 24/7 Virtual GP and Employee Assistance Programme (EAP)
* Pension with employer contribution up to 10%
* Cycle to work scheme
* Discounts on gym memberships
* Discounts with a wide range of retailers
Seniority level
* Mid-Senior level
Employment type
* Part-time
Job function
* Sales and Business Development
* Retail
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Open Roles
Assistant Store Manager positions exist in Bath, UK and surrounding areas, with activity reflecting ongoing store needs.
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