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My client is looking for an experienced Service Advisor for their busy Aftersales department.
Requirements:
* Excellent communication, interpersonal, and negotiation skills
* Ability to be highly organized and prioritize workloads
* A positive attitude at all times and lead by example
* At least two years of previous Service Advisor experience within a main dealer
Objectives include:
* Maximize service profitability through professional sales techniques
* Sell additional products, services, and repair work professionally
* Ensure customer awareness of all available products and services
* Assist all customers with requests regarding parts, vehicle sales, and repairs
* Maintain effective liaison with sales, parts, and workshop teams
* Keep the reception area tidy to promote a professional image, with current displays/promotions and materials
* Be present at the service reception desk to answer or deal with customer queries promptly
* Explain technical issues to customers in an understandable manner, avoiding excessive jargon or involving appropriate staff
* Proactively update customers on the progress of their work
* Notify customers promptly when work is completed
* Handle dissatisfied customers calmly and report complaints to the Service Manager
You will:
* Follow correct procedures when issuing loan cars, ensuring all paperwork is completed and copies of driver’s licenses obtained when applicable
* Document warranty work per manufacturer and retail policies, obtaining customer signatures for all work
* Comply with health, safety, environmental, and company policies
* Undertake other tasks as requested by the Service Manager
Salary: Basic salary of £26k-£26.5k plus bonus, with an OTE of £32k
Hours: Mon-Fri 8 am-6 pm, with 1 in 4 Saturdays 8 am-1 pm
If this vacancy isn't quite what you're looking for, contact me to learn about other opportunities in the auto trade!
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