Salary: £32,000 - 34,000 per year Requirements: Previous relevant experience in an IT support role Experience with Microsoft and VMware technologies First-class customer service skills Ability to adapt to dynamic team environments Knowledge of information security policies and practices Strong troubleshooting skills for hardware, software, and network issues Ability to document and report on work completed Willingness to take on additional tasks as directed by the line manager Responsibilities: Coordinate small teams delivering basic work packages Document and report on work completed to ensure compliance Escalate issues to ensure customer demands are met Provide customer service to internal and external customers Carry out installations and configurations of workstation hardware and software Support end user workstation hardware and software by troubleshooting Maintain network asset management register and log changes Adhere to business continuity and disaster recovery plans Respond to emergency network outages Perform system backups and recovery Administer and maintain end user accounts and permissions Collaborate with Technical Service departments as needed Act as a role model for technical and behavioral competencies Technologies: Hardware Support Network Security VMware More: We are an award-winning technology company based in the Caerphilly area, looking to recruit a permanent IT Support / Customer Support Engineer. This is a fully office-based role with a salary range of £32,000 - £34,000 depending on experience. We offer a comprehensive benefits package, including 25 days holiday plus bank holidays, additional holidays after five years, 4x life assurance, a 5% company pension contribution, access to LifeWorks discounts, eyecare support, and a structured sick pay scheme. last updated 5 week of 2026