Description Overview You’ll be a key escalation point for service desk issues and play a hands-on role in supporting laptops, desktops, mobile devices (iPhone/Mac), Microsoft 365 tools, and AV setups across various business sites. This is a full-time on-site role based in Crawley, with occasional travel to other UK offices as required. Location & Travel Main location: Crawley (on-site 4 days/week, 1 day WFH – subject to business needs) Occasional travel to other UK sites including Newman Street (London) and Winchester. Travel expenses beyond Crawley, Winchester are reimbursed Total Package Up to £40k base salary 6% pension contribution Private Medical 25 days annual leave Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance The role Previous experience in a service desk or IT support role. Practical knowledge of Windows deployment and Microsoft 365 admin functions. Hands-on experience with iPhone and Mac deployment/support. Familiarity with AV equipment and event setup. Strong problem-solving and communication skills. Confidence working directly with business users in a professional environment. The person Provide on-site IT support across desktop, laptop, mobile, AV, and peripheral equipment. Act as an escalation point for service desk queries that require deeper investigation. Manage device deployments (Windows, iPhone, Mac) and assist with onboarding setups. Offer support and guidance across Microsoft 365 tools, including Teams, Outlook, SharePoint, and OneDrive. Assist with AV setup and support for internal meetings and external events. Deliver excellent customer service and maintain strong relationships with internal users. Log, prioritise, and resolve incidents and requests using service management tools. Help drive continuous improvement by identifying recurring issues and supporting root cause analysis. Over time, take ownership of specific tools (e.g. Microsoft Teams) and act as a product champion, sharing updates and best practices with the business. Desirable (but not essential) Exposure to ITIL practices (e.g. incident/problem management). Experience using service management platforms like ServiceNow. Interest in future-facing IT (cloud services, automation, product ownership). We are the undisputed leader in UK TV and radio broadcast, and the UK’s leading Smart utilities platform, directly shaping the future of connectivity. Through our established infrastructure we ensure that media and data are delivered exactly where they’re needed most, whether it’s bringing content to your TV or radio or transmitting data from your smart meter to your utility provider - chances are our services are a part of your daily life, seamlessly connecting you through our behind-the-scenes technology. With an impressive history and an innovative future ahead of us, leading the transition of global media distribution to cloud based solutions and creating scalable solutions for new connectivity sectors - you’ll have many opportunities to develop and grow your unique career with us. Why Arqiva? Reward. Connection. Growth At Arqiva, we believe in supporting you to be your best, both at work and outside of it. That’s why our rewards and benefits go far beyond your pay; take a look at our totalreward2025 booklet. Here, you’ll find endless opportunities to connect, whether that’s with colleagues through our internal networks and events or by making a difference in the communities where we work. And when it comes to your career, we’re committed to helping you grow. Whether you want to become a specialist in your field or climb to the top, we’ll support you every step of the way. LI-KM1