We are seeking a motivated and reliable individual with excellent interpersonal and communication skills to join our team. Previous experience in an NHS clinical setting is preferred.
The successful candidate will be responsible for a wide range of reception and administrative duties, providing essential support to the multidisciplinary team. Responsibilities include (but are not limited to) welcoming and directing patients, managing the appointment system, booking appointments, processing information accurately, and assisting patients as needed.
This role acts as a central point of contact for patients, ensuring effective communication and coordination across the practice. You will handle the distribution of information, messages, and enquiries for the clinical team, and liaise with both internal colleagues and external agencies such as secondary care and community service providers.
Main duties of the job
The following are the core responsibilities of the receptionist/administrator. Occasionally, additional tasks may be required depending on workload and staffing levels
Maintain and monitor the appointment system.
Process personal, phone, and electronicappointment requests.
Answer incoming calls, transfer calls, orrespond to callers requests appropriately.
Guide patients to the appropriate service.
Initiate contact and respond to requests frompatients, team members, and external agencies.
Read coded data on SystmOne.
Photocopydocumentation as needed.
Enter data for new and temporary registrationsand update relevant patient information.
Input data into patients healthcare records asrequired.
Forwardrequests for information (e.g., SARs, insurance/solicitor letters, DVLA forms)to the administrative team.
Handle all queries efficiently andprofessionally. Perform system searches upon request.
Keep the work area clean, tidy, and efficient atall times.
Monitor and maintain the reception area andnotice boards.
Provide general support to clinical staff asneeded.
Scanpatient-related documents and attach them to healthcare records.
Performopening and closing procedures according to the duty rota.
About us
At Chapelthorpe Medical Centre, we are proud to be a well-established, forward-thinking GP practice serving a diverse and vibrant community of nearly 14,000 patients.
We are a values-driven practice, committed to kindness, respect, and fairness for allpatients, staff, and the wider community.
Our dedicated team includes:
4 GP Partners
1 Advanced Clinical Practitioner
A large, skilled nursing team
A committed and efficient administrative team
As a training practice, we actively support GP trainees, student nurses, and medical students, fostering the next generation of healthcare professionals.
We are passionate about staff development and are proud to offer a supportive environment with regular opportunities for personal and professional growth.
Job responsibilities
Please refer to the full copy of the attached Job Description forfurther information about the role.
Person Specification
Experience
* Experience of working with the general public
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (Planning & Organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Forward thinker
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure
* Experience of administrative duties
* Experience of working in a health care setting
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