Job Description
Join Our Enterprise Service Desk
We are seeking a proactive, customer-focused Service Desk Analyst to join our Enterprise Service Desk at schuh’s Livingston Head Office. This is an exciting opportunity to be part of a modern, fast-paced technical support team that underpins the technology used across our stores, remote teams, and head office.
About the Role
As a Service Desk Analyst, you will play a key role in delivering high-quality support to users across the organisation. You will be the first point of contact for IT incidents and service requests, working with a modern tech stack and contributing to the continuous improvement of our IT services.
Key Responsibilities:
Enterprise Service Desk Operations
* Provide 1st/2nd line support via our Service Desk platform, ensuring timely logging, triage, troubleshooting, and resolution of incidents and requests.
* Deliver both deskside and remote support to users, devices, and services at Head Office and remote locations.
* Own issues through to resolution, collaborating with specialist teams where necessary.
Hardware Support
1. Troubleshoot, maintain, deploy, and upgrade IT hardware including laptops, desktops, mobile devices, peripherals, and meeting-room equipment.
2. Manage hardware lifecycle tasks: ...