Job Title: Account Manager
Reports To: Strategic Contracts Director
Location: Hybrid – Must be based in Glasgow, Aberdeen or Chesterfield or surrounding areas.
Salary: Competitive
Hours of work: Monday to Friday
Job Description:
Account Manager, you will manage and expand the relationship with a key strategic customer, ensuring delivery excellence across all business units associated with the contract. This is a busy, varied, and challenging position, ideal for someone with experience managing high-profile, complex B2B customer accounts. The role requires a dynamic, ambitious, and autonomous individual who thrives in a fast-paced environment, is eager to learn, and is passionate about exceeding targets while delivering exceptional service.
Responsibilities:
* Serve as the primary point of contact for the contract, developing strong, long-term relationships with key customer stakeholders and decision-makers.
* Lead the delivery of contractual obligations, including service levels, implementation of supply chain services such as vendor‑managed inventory (VMI), catalogue implementation, and subsequent governance.
* Track and report on KPIs such as OTIF, product quality, savings, and catalogue compliance. Support monthly insights reporting and MBR pack development and delivery.
* Oversee the approved tools list, manage vendor relationships, and ensure catalogue expansion aligns with your customer’s operational needs.
* Identify and implement opportunities for service improvement and growth, including procurement initiatives, packaging changes, and stock optimisation.
* Engage and develop relationships with internal stakeholders (Operations, Central Sales, Purchasing, Commercial, IT, Legal) to ensure seamless service delivery and contract compliance.
* Tailor solutions to meet the evolving needs of the contract, ensuring customer requirements and contractual obligations are met.
* Attend and contribute to key stakeholder meetings, monthly and quarterly reviews, and supplier engagement activities.
* Protect and grow the contract by identifying opportunities to increase relevance and reduce costs.
* Maintain awareness of industry developments and company strategy to ensure proactive, value‑added service delivery.
Experience:
Required:
* Minimum of 3 years’ experience managing strategic B2B accounts.
Experience in the utilities, MRO, or industrial sectors is advantageous and preferred but not essential.
* Demonstrable experience in contract leadership, including VMI programmes, catalogue governance, and KPI reporting.
* Experience managing large-scale contracts and working with corporate clients and varying levels of customer stakeholders.
* Financially and commercially astute, with a solid understanding of company commercial models and finances.
* Consultative and strategic selling experience with a proven record of exceeding sales targets.
* Strong negotiation, communication, and presentation skills.
* High energy, self‑starter with excellent planning, organisation, and time management skills.
* Demonstrates a strong willingness and ability to learn quickly and adapt to new challenges.
Desirable:
* Advanced proficiency in Microsoft Excel (including pivot tables, data modelling, dashboard creation, and complex formulas).
* Advanced proficiency in Microsoft PowerPoint (high‑impact presentations for senior stakeholders).
* Strong analytical skills in assessing and interpreting customer business data; confident presenting operational/service delivery KPIs.
* Background and experience in the industrial, MRO or utilities sectors.
* Supply chain management experience and technical/product knowledge of MRO.
* Experience using SharePoint and Teams.
Benefits
* 25 days’ annual leave plus bank holidays
* Enhanced family leave (maternity, paternity, adoption, shared parental)
* Company pension scheme with employer contributions
* Private health care and life assurance
* Performance‑related bonus plan
* Company car or car allowance
* Business travel expenses reimbursed
* Employee recognition and rewards programme
* Employee Assistance Programme (EAP)
* Structured learning and development opportunities
* Flexible/hybrid working – but candidate should be aware that there will be regular travel and working from the office required.
If interested, APPLY NOW! Alternatively, please send a copy of your CV to Adeel.Malik@interactionrecruitment.co.uk
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