London
£38-40k annually
Perm
The Assistant Facilities Manager will be responsible for ensuring that the highest standards of management, maintenance and service are maintained. You will have responsibility over running certain initiatives and/or projects independently. The role includes dealing with on-site teams, occupiers, colleagues and clients. A high level of integrity and professionalism must be demonstrated at all times.
You will ideally be an individual who has commercial experience, experience in negotiation and customer facing. Must be a customer service focussed individual with experience of dealing with multiple stakeholders.
Responsibilities:
* Support the completion of planned works, commission Long Term Asset Replacement Plans, permit to work systems, monitor PPMs to ensure buildings are managed proactively, responsibly and that the service charge budgets and property plans are fully aligned ensuring compliance with CDM Regulations and appropriate communication with client and occupiers in partnership with the relevant teams
* Monitoring statutory and internal compliance, instructing audits, assessments and specialist advice, aligning with service partners for control documents, log books and online management systems
* Manage contractor and supplier performance including service delivery and financial, ensuring best value and efficiencies using the relevant tools and reporting as required as well support the Procurement team with tender programmes and contractor performance reviews
* Provide guidance and support to the onsite teams in implementing Customer Experience initiatives to promote occupier satisfaction and retention. Using own creativity to find new initiatives that can be rolled out across sites
* Confidently provide feedback to FOH teams when standards are not being upheld or when there are areas of improvement
* Where required, to manage complaints
* Learning about different occupier portals and understanding the difference between them
* Assisting with creating and distributing occupier surveys and analysing the data received
* Front of House focus:
responsible for preparing guidelines, occupier handbooks, advising on amenities and customer service training
* Develop and implement sustainability action plans, monitor resource consumption, improve recycling and reduced carbon emissions and waste in partnership with the relevant team
* General administrative duties in order to support the team and if required, the wider business
* Assist and complete various client and management reports as well as presenting said reports
* Fulfil the compliance and policy requirements in accordance with policies and procedures and the relevant legislative framework
Requirements:
FOH :
* Demonstrates consistently high levels of customer service with a proactive and approachable manner.
* Proven experience managing FOH teams
, including performance management, training, coaching, and recruitment.
* Creative and organised, with the ability to generate fresh ideas and deliver events or campaigns at scale.
* Strong practical knowledge of Microsoft Excel and PowerPoint for reporting, presentations, and operational administration.
FM:
* Solid understanding of building H&S compliance, including life safety systems, lift operations, and statutory requirements.
* Experience in managing third-party contractors and service providers, including reviewing RAMS and issuing work permits.
* Confident communicator capable of liaising effectively with Property Surveyors and addressing occupier queries with professionalism and clarity.
* IOSH qualification ideal