The Princess Alexandra Hospital NHS Trust (PAHT) provides a full range of general acute, outpatient and diagnostic services at The Princess Alexandra Hospital in Harlow, the Herts and Essex Hospital in Bishop s Stortford, and St Margaret s Hospital in Epping. Our values The Princess Alexandra Hospital NHS Trust (PAHT) promise to our patients, as identified by our three values which will contribute to improving our patients experiences, is: Patient at heart Always holding the patient and their wellbeing at the centre of our thoughts and efforts. Everyday excellence Sharing and celebrating our successes, being honest when we get it wrong, giving us the ability to learn from both. Creative collaboration Knowing strength comes from diversity, we combine our experiences, skills and talents, working together to find new and better ways to care. Job Overview Are you a dynamic and motivated leader with a passion for operational excellence in healthcare support services? The Princess Alexandra Hospital NHS Trust is seeking a Patient Services & Support Manager to oversee and deliver high-quality portering, transport, and postal services across our sites. This is a pivotal role ensuring the smooth running of essential support functions that directly impact patient care and experience. You will be responsible for managing a 24/7 portering service, inter-site transport, postal operations, and staff across multiple locations. This role demands strong leadership, logistical expertise, and a commitment to upholding the Trust s values: Patient at Heart, Everyday Excellence, and Creative Collaboration. Main Duties of the Job Lead and manage portering services across all hospital departments including A&E, Pharmacy, X-Ray, and more. Will be required to complete in operational management on-call roster Oversee transport services to external hospitals and over 60 clinics across Essex, North London, and Hertfordshire. Ensure safe and compliant handling of sensitive and regulated items such as patient notes, pathology samples, and controlled drugs. Manage postal services on-site, including staff and equipment. Maintain and negotiate contracts for taxis, couriers, and leased vehicles. Ensure compliance with statutory regulations and Trust policies. Manage staff rosters, performance, training, and development. Respond to complaints and liaise with security services to ensure site safety. Monitor budgets and maintain operational records. Provide effective leadership and motivation to staff, ensuring high standards of service delivery. Manage the Portering Fire Team, ensuring all health and safety and training requirements are met. Coordinate inter-site transport and electric vehicle operations, including insurance and claims. Ensure cost-effective movement of goods and staff through contract management. Maintain departmental records and ensure compliance with carriage of dangerous goods legislation. Oversee staff recruitment, retention, appraisals, and disciplinary procedures. Ensure staff are trained in handling specialist medical gases and waste disposal procedures. Liaise with internal departments and external contractors to maintain service quality. Manage equipment inventories and develop replacement programmes. Participate in the on-call rota (1:7 basis) and lead team briefings and meetings.