Start: ASAP – Part-Time | Full-Time from August
SmartHostels is looking for a friendly and reliable Receptionist to join our team at Smart Hyde Park View, one of our vibrant hostels in the heart of London.
Job Summary:
We are looking for an enthusiastic and customer-focused Day/ Evening Shift Receptionist to join our team. The ideal candidate will be responsible for handling front desk operations, assisting guests with their needs, and ensuring smooth day-to-day running of the hostel.
Key Responsibilities:
* Welcome guests and assist with check-in and check-out procedures
* Handle bookings, inquiries, and customer requests in person, via email, and over the phone
* Provide information about hostel services, local attractions, and transport options
* Process payments and maintain accurate records of transactions
* Address and resolve guest complaints professionally
* Collaborate with housekeeping and maintenance teams to ensure guest satisfaction
* Follow hostel policies and safety procedures
Skills and Experience:
* Previous experience in a receptionist or customer service role (hospitality industry preferred)
* Excellent communication and interpersonal skills
* Strong problem-solving abilities and ability to handle stressful situations
* Proficiency in using booking systems and Microsoft Office
* Ability to multitask and work in a fast-paced environment
* Fluency in English (additional languages are a plus)
* Friendly, professional, and approachable personality
Benefits:
* Competitive salary
* Career growth and development opportunities
* Friendly and supportive work environment
* Foreign profil: Need to have a work visa + health inssurance number
Let's start this adventure together asap
Job Types: Full-time, Part-time, Permanent
Pay: £13.00 per hour
Ability to commute/relocate:
* London W2 3EU: reliably commute or be willing to relocate with an employer-provided relocation package (preferred)
Language:
* English (required)
* Spanish (preferred)
* Portuguese (preferred)
* French (preferred)
* German (preferred)
* Italian (preferred)
Work authorisation:
* United Kingdom (required)
Work Location: In person