Customer Success Delivery Director – Belfast, Northern Ireland, United Kingdom
Company Description
Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital‑First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.
Our team is UK & Ireland’s premier AWS, Microsoft & Oracle partner, with 3,600+ employees and €350/£300 million in revenue. We have earned recognition as a Great Place to Work in both Ireland and the UK, and have been named the Best Workplace for Women and for Wellbeing by Great Place to Work.
Job Description
As a Customer Delivery Director, you will be the driving force behind delivery performance, customer health, renewals, and expansions for key accounts. Working closely with your Account Director partner, you will own the complete customer success journey while maintaining commercial discipline and delivery excellence.
Responsibilities
* Build trusted partnerships with senior customer stakeholders.
* Lead governance, including steering committees and performance reviews, both internally and directly with the customer.
* Manage escalations proactively and ensure rapid resolution.
* Drive customer satisfaction targets and retention.
* Provide strategic oversight across all customer engagements.
* Lead multi‑disciplinary teams and ensure consistent quality.
* Implement best practices and drive continuous improvement.
* Own on‑time, on‑budget delivery across all projects.
* Manage financial performance and identify growth opportunities within accounts.
* Support contract negotiations, renewals, and change control.
* Collaborate with Commercial teams to develop new opportunities.
* Foster a culture of transparency, accountability, and empowerment.
* Promote employee engagement and professional development.
Qualifications
* Experience in a similar role in the Financial Services market, preferably in the Capital Markets domain.
* Exceptional leadership and stakeholder management abilities.
* Strong executive presence and communication skills.
* Commercial acumen with a customer‑centric mindset.
* Strategic thinking combined with operational discipline.
* Proven track record of growing accounts and achieving high customer satisfaction.
* Comfortable working with numbers and financial metrics.
* Ability to thrive in fast‑paced, high‑accountability environments.
What Success Looks Like
* High customer satisfaction.
* Account growth and revenue retention, meeting and exceeding commercial targets.
* Consistent on‑time, on‑budget, high‑quality delivery.
Why This Role Matters
You will be instrumental in strengthening our most important customer relationships while driving meaningful growth. This role offers the unique opportunity to shape customer success strategy, lead high‑performing teams, and make a direct impact on both customer outcomes and business performance.
Additional Information
Reporting to the Chief Customer Success Officer, you will work at the intersection of delivery, commercial excellence, and customer satisfaction—bringing a growth mindset to everything you do.
Benefits
* Quarterly Performance‑Related Profit Share Scheme.
* Strong career progression and mentorship coaching through the Strength in Balance & Leadership schemes.
* Flexible/remote working and support for life events.
* Financial wellbeing initiatives: pension, private healthcare cover, life assurance, financial advice, employee discount scheme.
* Wellbeing schemes: gym discounts, bike‑to‑work, fitness classes, mindfulness workshops, employee assistance programme.
* Generous holiday allowance, enhanced maternity/paternity leave, marriage/civil partnership leave, and special leave policies.
* Educational assistance and subsidised certifications with AWS, Microsoft, Oracle, and Red Hat.
* Reward schemes including annual excellence awards and the ‘Call‑Out’ platform.
* Environment, Social and Community First initiatives, fostering diversity, inclusion and belonging.
Employment Details
Senior level: Mid‑Senior level
Employment type: Full‑time
Job function: Information Technology
Industries: IT Services and IT Consulting
#J-18808-Ljbffr