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Our Restaurant Customer Advisors play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygiene, and driving sales.
Responsibilities
* Providing excellent customer service by assisting customers with various transactions across the store.
* Driving sales through customer interactions, while promoting the benefits of the Dobbies Club membership.
* Assisting with customer queries using great product knowledge, including allergies and dietary requirements.
* Collaborating with your team to maintain the cleanliness and upkeep of the store.
* Working on the shop floor and other areas as required, which may include stock management, cash handling, till work, take-to-car deliveries, stock control routines, and restaurant service — an excellent opportunity to gain new skills and experience.
Who we are looking for
* A passion for delivering a great customer experience, serving everyone with a smile.
* Experience in a customer-facing role and a passion for working within hospitality.
* Ability to work well within a team, build relationships, and enjoy celebrating success.
* Punctual, well-presented, and bringing a proactive and hardworking attitude.
* Eager to learn new skills and gain new experiences.
* Thrives in a busy, fast-paced environment.
* Demonstrates our values — being one team, getting better every day, bringing a smile, living and breathing gardens, and making it work for our customers.
What we offer
* Generous annual leave entitlement, with flexible holiday scheduling and limited statutory days off.
* Uncapped store discounts: 50% off in our Restaurants, 25% off in the Garden Centre, and 10% off in our food halls.
* Access to Wagestream to support financial wellbeing, including early access to earnings, savings options, and financial advice.
* Support from Retail Trust, including confidential support, virtual GP, free counselling, and retail rewards.
* Development opportunities through Dobbies Academy, our eLearning platform and training programs.
* A thriving culture with passionate, diverse, and dedicated colleagues committed to excellent customer service.
About us
At Dobbies, we’re proud to have a history dating back to 1865. Founded by James Dobbie, we are the only garden centre retailer with stores in every nation across the UK.
Our passion for gardens and plants is what sets us apart. We showcase this through our own brand and branded products, concession partners, and services, championing garden living all year round.
Many stores feature a restaurant or coffee shop, offering a relaxed environment for refreshments and meals.
We host events and experiences that bring communities together and support a national charity partner, raising funds through colleagues and customers.
We’re committed to being a great place to work. We encourage our colleagues to be their best selves, share successes, and work together to make it work for our customers.
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