Technical Support Agent
Location: Malvern
Introduction
A fantastic opportunity to join a dynamic Service Delivery team dedicated to providing exceptional technical support and customer service around mobile devices.
About the Role
This position serves as the first point of contact for mobile device support queries and fault resolution. You'll play a vital role in ensuring the smooth delivery of services, maintaining high standards of customer satisfaction, and supporting technical operations across the organization.
Key Responsibilities
* Respond to mobile device queries, logging and managing tickets via email or phone
* Diagnose and resolve issues, escalating where necessary and tracking through to resolution
* Place, configure, and dispatch new device orders
* Maintain accurate inventories and stock records
* Liaise with third-party service providers and internal teams
* Support the administration of mobile and network projects
Experience & Qualifications
* Experience in a customer-facing technical support role
* Familiarity with mobile device management tools such as Intune, SOTI, Workspace ONE, or Apple Business Manager
* Strong organisational skills and attention to detail
* Excellent communication and teamwork abilities
What's in it for You?
* Work in a collaborative and supportive environment
* Competitive salary
* 25 Days holiday + Bank holidays
* Healthcare and Medical
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