Overview
Customer Success Manager (Fluency in Spanish required)
Food waste is a $1 trillion problem - costing the world over 1% of global GDP. Winnow is solving this problem with technology and food-focused innovation. Winnow was founded in London in 2013 to help the hospitality industry prevent food waste through internet of things tools in the kitchen. We operate in over 30 countries with offices in London, Dubai, Shanghai, Singapore, Romania and North America, serving clients including Accor Hotels, IKEA, IHG, Marriott, Compass Group and many others. Our clients typically reduce waste and improve profitability through Winnow’s solutions, and Winnow Vision is an AI-based technology that tracks food waste. We are a fast-growing startup with a mission to leave the world a better place through sustainable food practices.
We value equal parts head and heart, honesty, action, a shared love of food, humility, and a commitment to people and planet positive outcomes.
Responsibilities
* Build strong relationships with clients to ensure Winnow’s system is successful and valued.
* Understand clients’ current situation and needs to tailor the best solutions.
* Manage end-to-end implementation with clients; train multi-disciplined teams to use Winnow in person and remotely.
* Take a consultative approach to keep clients engaged in utilizing Winnow to reduce food waste.
* Proactively analyse client reports and troubleshoot with the client where needed.
* Manage KPIs with the client and Winnow’s senior team to ensure a strong business case, implementing changes where necessary.
* Collaborate closely with internal teams in different regions.
* Initiate improvements to internal processes and procedures in line with Winnow International.
* Support front-line tech and customer support teams with client inquiries as required.
Education and Experience
* You are likely to be least degree educated.
* Experience in a multi-national organization in a Client Success / Delivery or Project Management / Account Management / Consultancy capacity is preferred.
* Intermediate level of Excel and working knowledge of Word and PowerPoint.
Personal Attributes
* Excellent verbal and written communication skills in Spanish; ideally, a third European language in addition to English.
* Collaborative, able to work effectively in partnership with others.
* Experience challenging status quo with creative and innovative solutions.
* Results-driven with ability to deliver value-added, intuitive solutions.
* Passionate about your career and proactive in staying updated in your field.
* Proven ability to provide first-class customer service under pressure, remaining calm with demanding customers.
* Strong attention to detail and data accuracy.
* Strong organizational and time management skills; able to manage multiple tasks with tight deadlines.
* Willingness to roll up your sleeves, take initiative, and learn with a growth mindset.
Benefits
* Competitive base salary
* Customer Success bonus scheme
* Company stock options package
* Pension scheme
* Eye care vouchers and eye care allowance
* Life insurance
* Company part-funded health insurance
* Wellness hours and monthly wellness allowance
* Employee Assistance Programme – 24/7 helpline
* Early finish Friday – log off from 3pm if work is complete
* 25 days of paid vacation time (plus option to buy 5 more) + holidays
* Opportunity to contribute to solving one of the world’s major social problems
* Committed team with broad experience and a passion to build a world-class business
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service
Industries
* IT Services and IT Consulting
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