Diligenta's vision is to be acknowledged as Best in-class Platform based Life and Pensions Administration Service provider. Customer service is at the heart of everything we do and our aim is to transform our clients' operations. A business that has been described as 'home' by existing employees, we drive a culture that is founded on positive change and development.
Summary of the role
We currently have a vacancy for a Personal Assistant in the operations department in the Aviva Account in Bristol. This role involves delivering PA, secretarial, and administrative support to Account Leads on a daily basis, ensuring that all relevant tasks are efficiently managed to facilitate and streamline their responsibilities.
* 31 days including Bank Holidays
* Eligibility for an annual discretionary bonus scheme
* Personal and career development opportunities to progress your aspirations within the company as well as through our global parent company (Tata Consultancy Services)
* Access to Perks at Work (an online discounted shopping platform) saving you money on a wide range of goods and services, including your weekly food shop, holidays and electrical goods
* Cycle to Work Scheme & Interest free Season Ticket loans
* A companywide Wellbeing programme, including an Employee Assistance Programme and other benefits/resources to support your mental/physical and financial wellbeing
* A comprehensive set of Moments that Matter policies, such as Carer's Leave, Foster Leave and Retirement Leave
* A contributory company pension scheme where we match your contributions up to 6%, Group Life Assurance ('Death in Service") & Group Income Protection
* Apply to find out about our other benefits
What you'll be doing
* Managing and maintaining the diary and inbox, prioritising deadlines and key activities to ensure effective time management.
* Organising travel arrangements, accommodation, and room bookings as needed, and supporting the Account Lead with personal expense management and other administrative housekeeping tasks.
* Producing accurate and timely documents, briefing papers, reports, and presentations as required.
* Analysing and presenting management information as required for the Account Lead.
* Generating and delivering relevant, accurate, and timely business management information upon request.
* Overseeing and supporting the quality of Vacancy and Change forms for the Account Lead and their direct reports.
* Organising and attending meetings, conference calls, and video conferences, ensuring the Accountant Lead is well prepared and capturing action points during meetings.
* Undertaking a variety of tasks to facilitate the Account Lead's role, working independently and proactively.
* Providing cover and support for other PAs within Operations during absences due to holidays or sickness.
What we're looking for
* Previous experience working in a corporate office environment, preferably in a PS / Secretarial role.
* Proficiency in MS Office Suite, including Excel, Word, Outlook and PowerPoint.
* Must have high levels of integrity, trust, accuracy and attention to detail.
* Excellent interpersonal and communication skills, both written and verbal, telephone etiquette.
* Strong networking, organisational, planning, prioritising and time management skills.
* Must be able to able to work autonomously and work well under pressure.
* Flexibility to adapt to varying work environments and a good understanding of Diligenta's behavioural standards and values.
* Knowledge and experience of MS Access and Project would be advantageous.
* A good level of general education in appropriate subjects is preferred.
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