Our client, a top global organization, is looking for an experienced JDA WFM Support Consultant. This role focuses on BAU support, configuration, troubleshooting, and integration within a Workforce Management and logistics environment. You’ll play a key role in ensuring stability, resolving critical incidents, and supporting ongoing enhancements across a complex enterprise landscape.
Key Responsibilities
* Provide functional support across BAU activities, including configuration and troubleshooting
* Monitor batch processes and ensure system stability
* Support warehouse setup, inbound and outbound processes
* Manage integrations between WFM and T&A systems
* Support inbound/outbound integration data flows within WFM architecture
* Adhere to support processes and SLAs, resolving critical issues within tight timelines
* Collaborate with logistics and operations stakeholders
* Provide support across WFM, TMS, and broader logistics processes
Key Qualifications
* 6–12 years’ experience with JDA WFM (support & enhancements)
* Strong expertise in Workforce Management within 3PL / logistics environments
* Proven experience integrating JDA WFM with host and destination systems using JDA Integrator / Connect
* Strong understanding of inbound/outbound warehouse operations
* Experience handling high-priority incidents in structured SLA-driven environments
* Good understanding of WFM architecture and integration data points
* Knowledge of TMS and logistics processes
* Strong analytical and technical design skills
* Experience in customer-facing support projects
* Excellent written and verbal communication skills
If this is relevant to your experience, please apply with your CV and we’ll be in touch.
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