Murray Recruitment are recruiting a Helpdesk Administrator for our client based in Livingston.
Role Overview:
This is an excellent permanent opportunity for an experienced Helpdesk professional to join a busy and supportive team. The successful candidate will play a key role in coordinating planned and reactive maintenance works, ensuring high levels of customer service and efficient administration. This is a varied and rewarding position with scope for hybrid working once fully trained.
Key Responsibilities:
* Planning and scheduling both PPM and reactive maintenance works.
* Programming workloads for engineers.
* Logging incoming calls and emails from clients accurately and efficiently.
* Responding to client enquiries in a timely and professional manner.
* Preparing and issuing quotations.
* Processing completed job sheets.
* Raising purchase orders for subcontractors and suppliers.
* Liaising with subcontractors to coordinate works.
* Maintaining and updating all relevant systems.
* Supporting with contract administration tasks.
Skills & Experience:
* Proven experience in a Helpdesk or Service Administration role.
* Excellent communication skills, both written and verbal.
* Strong IT skills with the ability to learn new systems quickly.
* JobLogic experience advantageous
* A proactive team player with a strong work ethic.
Offering:
* Permanent, full-time position: Monday to Friday, 8am – 5pm 37.5hours on rota 8am - 4pm / 9am - 5pm
* Flexible working hours and hybrid working available following training (3 days office / 2 days home).
* Competitive salary dependent on experience.
* 33 days’ holiday (28 days annual leave plus 5 designated bank holidays: 1st & 2nd January, Easter Monday, 25th & 26th December)