Job Description
Planning Support Officer
* Hourly Rate: £14.36 PAYE
* Location: Barnsley, S70
* Job Type: Full-time, Office Based
We are seeking a Planning Support Officer to join our team in Barnsley. This role is crucial for scheduling and dispatching work electronically to craft operatives within Construction Services. The successful candidate will contribute to the management of the service and ensure a customer-focused approach. This position requires an immediate start and offers flexible working hours.
Day-to-day of the role:
* Run job queues and book repair appointments with customers in workers’ diaries.
* Handle customer enquiries and provide relief planner support.
* Progress to full planner duties as per the job specification.
* Schedule and dispatch work electronically to individual craft operatives.
* Work closely with the Planning Manager to deliver service improvements.
* Liaise with customers and tenants, responding to their enquiries efficiently.
* Contribute to the development and implementation of new working methods to increase effectiveness and efficiency.
Required Skills & Qualifications:
* Experience in a Repairs Service environment is ideal.
* Experience within a customer-focused service delivery organisation.
* Proficiency in computerised work scheduling software and Microsoft Office applications.
* Analytical skills to assess problems, options, and solutions to service delivery issues.
* Ability to work effectively on own initiative with minimum supervision.
* Strong customer service skills and experience in a fast-paced environment.
* Excellent organisational skills with the ability to prioritise workload and meet deadlines.
Benefits:
* Competitive hourly rate.
* Flexible working hours.
* Opportunity to work in a dynamic and customer-focused environment.
* Exposure to innovative service delivery methods.
* Access to a dedicated consultant, secure online timesheet system, self-service portal for administrative requests, dedicated payroll team, free training, access to discount club, healthcare, Reed rewards, and more.
* Pension, paid holiday scheme, maternity benefits.
* Opportunities to work with some of the UK's leading employers including local authorities, NHS, and local SMEs.
To apply for the Planning Support Officer position, please submit your CV detailing your relevant experience and why you are interested in this position.