Job title – Repairs Customer Service Advisor Location – Ashford, Kent TN23 (Office-Based Only) Contract – Temporary (3 Months – Potential for Extension) Hours – 37 hours per week, Monday – Friday, 8:00am – 4:00pm Start Date – ASAP The Role Summary Our client is seeking a proactive Customer Service Agent (Repairs) to join their Repairs Processing and Scheduling team. The role involves providing back-office support and customer service for repairs, including processing and scheduling repair requests, handling enquiries, liaising with contractors, updating records, and raising invoices as required. The successful candidate will ensure efficient service delivery, accurate data management, and high levels of customer satisfaction. This is a fantastic opportunity for someone with strong communication skills, who thrives in a fast-paced environment and enjoys resolving queries and making a positive impact on the community. Your key duties within the role will include: Process and schedule repairs, handling online, email, and phone requests efficiently. Liaise with contractors, officers, and customers to ensure timely and accurate resolution of repair requests. Maintain accurate records, update customer details, and manage workloads to prevent backlogs. Support incoming customer calls and service requests, ensuring excellent service throughout. Monitor systems, identify risks or issu...