Smyths Toys Smyths Toys is one of the world's largest specialty retailers of children's toys. We operate both online, and via our physical retail stores, with hundreds of stores spread across Europe and the UK. We source our product range from an extensive array of UK, European, and international suppliers. Are you up for the challenge? Then please apply online today! About The Role Smyths Toys relies on the efficiency and effectiveness of our distribution centres. We consider each of our regional warehouses to be a well-oiled machine, driven by a customer-centric mentality. To deliver on our promise to consumers, we count on exceptionally talented and committed people. Currently, we’re seeking a Warehouse Duty Manager to join our team to assist in managing our operations. The majority of shifts worked will be Twilight hours from 15:00pm to 00:00am Responsibilities Report to the Webstore General Manager Ensure the warehouse operates at peak efficiency, with customer satisfaction being the primary goal, by supervising, organising, directing, and training warehouse employees and establishing, monitoring, and managing operation goals Oversee daily operations, while controlling and managing inventory and logistics KPI Monitoring Constantly looking for areas of improvement in processes of the business Train, develop and manage their warehouse team to solve day-to-day operational issues and reach short and long-term performance goals To promote, improve and maintain a professional working environment and employee experience for both temporary and permanent employees Implementing and ensuring that teams adhere to operational policies and procedures Maintain a safe and healthy work environment by establishing, following, and enforcing standards and procedures and complying with legal regulations The Ideal Candidate Have a proven track record as a Duty Manager (Warehouse is experience is desirable, not essential) Be able to demonstrate a high level of operational, leadership, planning, organisational, interpersonal and communication skills Be target driven and customer service orientated Be highly motivated and ambitious Be a self starter with a can do attitude Excellent Microsoft Office skills Knowledge of WMS and SAP Systems is desirable but not essential Smyths Toys is an Equal Opportunities Employer