2nd Line Support Analyst
Are you an experienced 2nd Line Support Analyst who thrives in a hands-on role, supporting a wide range of systems and users who enjoys working in a internal IT team?
About the Role
As our IT Support Engineer, you’ll report directly to the IT Manager and play a key role in maintaining and improving our IT systems and services. You’ll provide support across servers, desktops, laptops, tablets, mobile devices, and applications (including MS Office), while also getting involved in specialist software and infrastructure with exposure to Azure cloud.
This is a varied role where no two days are the same – from logging and resolving helpdesk tickets, to site setups, Active Directory management, and ensuring our compliance standards are met. You’ll also spend at least one day a week on-site at one of our construction projects, making sure IT services run smoothly.
Key Responsibilities
Provide 1st and 2nd line IT support for hardware, software, and applications.
Manage and escalate issues to 3rd line support or external suppliers where required.
Support specialist systems such as AutoCAD, Bluebeam, Asta Powerproject, and Lecia.
Maintain and improve IT documentation, ensuring compliance with standards (PCI DSS, Cyber Essentials, GDPR).
Assist with site setups, network infrastructure, and mobile phone provisioning.
Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools.
Travel to sites (minimum one day per week) to provide and maintain IT services.
What We’re Looking For
Hands on experience within an IT support/service role.
Hands on exposure to Exchange 365, Mimecast, Azure would be great
Strong working knowledge of MS Office, including Access and SharePoint.
A problem-solver with excellent customer service skills.
A confident communicator who enjoys working as part of a team.
Full UK driving licence (manual) and own car.
Right to work in the UK