2nd Line Support Engineer - EUC, Microsoft & Networking
Location: LONDON 3 or 4 days on site due to nature of role
Type: Full-Time | Permanent
Industry: IT
£30-45k + Benefits
Are you passionate about solving technical challenges and supporting cutting-edge software solutions? Join our growing team as a 2nd Line Support Engineer, where you'll play a key role in maintaining and enhancing the performance of our software systems across Europe.
About Us
We're a leading provider of software solutions, helping cities and private operators streamline mobility and improve user experience. Our technology integrates cloud-based platforms, mobile apps, and IoT devices to deliver smarter AT driven software...
Systems used:
* Google Workspace and Administration
* Microsoft, including Office 365 and Intune
* Cloud; GCP, Azure and AWS
* Jira and Confluence for ITSM processes
Key Responsibilities:
1. Manage and resolve IT tickets, investigating, diagnosing, and resolving technical issues within defined service level agreements (SLAs).
2. Provide first-line and Level 1/2 technical support for hardware, software, and network-related issues (PCs, laptops, printers, mobile devices, tablets).
3. Install, configure, and maintain...