Time Appointments are working on behalf of a leading logistics specialist based in Felixstowe who are currently recruiting for a Customer Service Clerk to join their thriving business. This is a fantastic opportunity to work in a varied and dynamic operational role, covering a wide scope of accountabilities.
Key Duties & Responsibilities:
· Receive and process all bookings from the customers to an agreed specification and within the agreed timescales.
· Liaise with the customers at all levels as required, ensuring a professional approach and image is maintained.
· Develop and maintain strong working relationships with all departments and customers.
· Manage the day-to-day activities of the customers, in conjunction with the requirements of the Commercial department and in line with Company standards
· Proactively maximise all sales opportunities available from the customer base
· Maintain high standards of customer care at all times and deliver effective communications, within agreed timescales
Skills & Experience Required:
· Previous similar experience from within Transport and Logistics, however customer focussed individuals with a genuine interest in building a career within the industry will also be considered
· Exceptional customer service skills, with the ability to liaise confidently with clients and customers
· Excellent analytical and problem-solving skills
· Strong communication skills, both written and verbal
· Ability to multitask and work well under pressure, prioritising tasks and workload and managing conflicting demands
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