Benefits
Medical, Dental, Life, Retirement, Paid Time Off.
Position Type
Full Time, Non-Exempt.
Compensation Range
$19.10 to $28.64 per hour.
Responsibilities
- Greets patients in person and on the phone in a friendly and courteous manner.
- Works with all members of the financial team to assist with patients’ accounts.
- Efficiently verifies mailing address, contact phone number, insurance, and other demographic information.
- Evaluates patient accounts for bad debt status, reaches out to patients to set up payment plans.
- Provides general understanding of patient accounts to help patients understand bills and insurance payments.
- Discusses any financial obligation and sets up payment plans or payment arrangements with the patient before admission or discharge.
- Analyzes financials and establishes payment arrangements on high-dollar deductible plans, co‑pays, and self‑pay accounts.
- Works closely with the insurance verification/eligibility function and case management/UR/discharge planner to ensure smooth financial transition for the patient.
- Navigates the electronic medical record (EMR) to find proper documentation and forms.
- Accurately updates the patient’s information in the EMR system.
- Meets established productivity and quality guidelines.
- Provides estimated quotes for a prompt pay discount or time of service discount.
- Posts payments of cash and prepares end‑of‑day cash drawer receipts to accounting.
- Answers incoming phone calls and walk‑ins from patients, physicians, and other sources related to financial questions.
- Correctly and professionally documents financials and patient interactions within EMR for financial clearance and counseling.
- Handles complaints, provides appropriate solutions and alternatives within the time limits, and follows up to ensure resolution.
- Provides relief / back‑up for the financial counselor as needed.
- Attends all applicable workshops.
- Monitors supervisor‑directed indicators.
- Follows communication expectations, guidelines, and policies.
- Protects patient privacy during direct contact, follows HIPAA standards for guarding PHI.
- Performs other duties as assigned; occasional weekend work to support special events.
- Trains in the department when needed.
- Demonstrates full commitment to the CHOICE values of MRH and consistently represents the organization in a positive, professional manner.
- Establishes and maintains effective verbal and written communication, fostering positive working relationships with patients, staff, and vendors.
- Adheres to the MRH attire and dress code in accordance with organizational policies and procedures.
- Exhibits initiative and self‑motivation; maintains a consistent level of productivity and manages time and responsibilities effectively.
- Completes all required annual education, training, in‑services, and licensure/certification updates; actively participates in departmental and organizational meetings or reviews meeting minutes as required.
- Maintains strict patient confidentiality at all times.
- Reports to work punctually and completes assigned duties within established timeframes.
- Actively contributes to departmental and organization‑wide performance improvement and continuous quality initiatives.
- Ensures compliance with all regulatory requirements, maintaining adherence to departmental, hospital, state, and federal standards and policies.
- Follows all infection control, safety, and risk management procedures to maintain a safe environment for patients, the public, and staff.
Qualifications
- Must be at least 18 years of age (21 for positions requiring driving).
- Must be legally authorized to work in the United States.
- Must successfully pass a background check.
- Must successfully pass a pre‑employment drug screen and breath alcohol test (if applicable).
- Must complete an employee health meeting prior to starting employment.
- Medical terminology experience.
- Bilingual.
- Two (2) years of customer service experience.
