Equip Outdoor Technologies UK Ltd based in Alfreton, Derbyshire specialise in the design and marketing of technical outdoor clothing and equipment. Our experienced and enthusiastic team develop innovative designs, manufactured to the highest standard and brought to market throughout the world. Equip Outdoor Technologies own and operate two leading aspirational outdoor brands, Rab and Lowe Alpine. For further information on Equip please visit our website at
Our team is based at our Head Office just outside The Peak District National Park off jct28 of the M1 corridor.
The Rab UK Service Centre based at Birchwood Way is predominantly responsible for all UK warranty and repair issues alongside liaising with an international agent/distributor and retailer base.
Position:
Great opportunity to join our team as Coordinator – Service Centre
Working with the Service Centre team, you will deliver a class leading retailer (B2B) and end consumer (B2C) customer experience as well as positively representing the brands of Rab and Lowe Alpine through Rab Service Centre.
Key Responsibilities of Coordinator – Service Centre (including but not limited to):
* To effectively communicate on Warranty and Service Repair/Washes to both B2B and B2C customers via our ticketing system (Zendesk), email and telephone
* To administer and coordinate product returns (exchange, repair, refund) to both B2B and B2C customers
* To reply to customer enquiries and meet expected average satisfaction rating for the department, within expected KPI
* To administer Rab Rental, booking rental items in and out of Service Centre and tracking outstanding orders
* Represent the company in a positive way, promoting our brands, products and services
Requirements:
To join us as Coordinator - Service Centre you must have:
Essential
* Previous experience working in a similar after sales role
* Customer focused, always looking to go above and beyond to offer a positive resolution
* Passion for the outdoors, with first-hand experience of using outdoor clothing and equipment in a variety of conditions
* High level of attention to detail
* The ability to work under pressure in a fast-paced environment to tight deadlines
* Ability to handle multiple projects and priorities
* Able to work as part of a team as well as use own initiative
Desirable
* Experience of using Zendesk
* Experience of using Microsoft Office including Word, Excel and Outlook
Other information:
Salary and Benefits:
* Salary range £25, £28,366.88 commensurate with qualifications, skills and experience
* Contributory company pension scheme, subject to qualifying conditions
* Discretionary profit share bonus scheme
* Life Assurance Scheme
* Employee Benefits platform
* Employee Wellbeing Programme
* Hybrid working (discretionary basis, determined by business need) as well as an early finish on Fridays
* Free, unlimited access to LinkedIn Learning training resources
* Great staff discounts on our Rab and Lowe Alpine products
* Reciprocal trade discounts on climbing, bikes, camping, sailing and running equipment
* Casual dress code
* Modern office facilities with free on-site parking and we are proud to be a climate neutral company
Closing date for applications is 12 October 2025
For general enquiries please contact:
Strictly No Agencies please
Our people are part of one team that is geared to achieving success for the company, and we are strongly committed to inclusivity, promoting equality and celebrating diversity among our staff.
We are looking for people who are passionate about and can help live our values of
Synergy, Ingenuity, Ambition, Determination and Integrity.