Awesome people are crucial to making our awesome clubs run smoothly. Working alongside the Leisure Club Manager, you'll keep our clubs running like a well-oiled machine. It's your job to keep both our members happy through efficient fitness processes and a dedication to customer excellence. Plus, you'll work with our team of fitness enthusiasts to ensure you get the best out of the people around you.
The Role
1. You will manage our team of dedicated freelance group exercise staff to ensure we have the very best individuals delivering our classes.
2. A natural leader, you'll understand what makes a gym floor great, motivate your teams to push boundaries, deliver engaging fitness journeys, vibrant classes, and personal training. You'll also upskill your team with cutting-edge technology such as Myzone & Mywellness and support their development through high-quality training programs from Les Mills, Hiit Company, Zumba, and others.
3. You're highly organized, capable of multi-tasking to cover all key fitness areas, from coaching members on the gym floor to managing the group exercise timetable.
4. You will foster a working environment that supports the company's goal of delivering excellent standards of service and exceeding customer expectations.
5. Operate cost control measures without compromising service quality.
6. Ensure the department operates efficiently with adequately trained staff to meet business needs and statutory health & safety standards.
7. Assist members and prospective members courteously and professionally, monitor satisfaction via feedback, and handle complaints or problems politely in the absence of the Leisure Club Manager.
8. Share a passion for helping others achieve their potential, whether a member aiming to smash goals or a team member building a career in fitness. We've got your back, and you've got theirs.
And we've got yours. Ready? Work, Grow, Play! Here at Village Hotel Club, we embrace personality, individualism, and fun. We create lively, modern spaces for guests to work, eat, relax, play, and exercise. With hotels and leisure clubs from Aberdeen to Bournemouth and more opening soon, you will deliver service that sets us apart.
Join us and enjoy benefits such as…
* Complimentary Health and Wellness Membership at your home Club for you and a family member/friend worth £1,500 a year.
* Discounts on overnight stays at Village Hotels, starting from £35 with breakfast included.
* Friends and Family discounted stays from £49 including breakfast.
* 50% discount on Food and Drink at Village Hotel Pub & Grill.
* 30% discount at Village Hotel Starbucks stores.
* Excellent training and development programs, including Rising Stars and Talent Academy.
* Discounts and cashback offers on high street brands and supermarkets.
* Well-being and healthcare benefits, including mental health support and days off.
* Financial wellbeing support and salary drawdown via Wagestream.
* Access to Employee Assistance Programme for support and counselling.
* Flexible working hours.
* A fun, supportive, and inclusive work environment with team events.
* Reward and recognition schemes, anniversary rewards, and more.
* Electric car salary sacrifice scheme.
* Your birthday off guaranteed.
* Discounted Health Cash plan and Sick pay Insurance.
* Community engagement events and recognition.
* Enhanced maternity and paternity benefits.
* Company Pension scheme.
* Life Insurance.
T&C's apply based on your contract. Come and be part of something new and special - Work, Grow & Play the Village Way!
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