We are currently looking to hire x2 Customer Experience Assistants to join us on an Fixed Term Contract of approx 12 months.
This positions are within the Customer Experience Team and are specifically responsible for supporting the routine testing service and laboratory operations.
Role description
1. The role will be responsible for administration support to the Customer Experience team and ODL
2. Daily data input into the Service’s Laboratory Information System (LIS), with other administrative duties as directed.
3. General administration duties to ensure the efficient running of the Customer Experience Team (filing, scanning, answering customer queries, re-sending results)
4. Answering queries from customers via telephone and email
5. Contacting customers with any queries arising from sample booking in (e.g. date of blood collection)
6. As required, be responsible for the Customer Experience out of hours mobile phone and track and chase courier deliveries which don’t arrive as expected
7. Running ad hoc reports for customers (number of tests performed, number of reportable results)
8. Coordinating the customer feedback survey for ODL customers
9. Referring any unresolved issue to the Customer Experience Supervisor
10. Booking in of clinical (Certimmune) samples and data entry for these samples
11. Assisting with booking in samples delivered by various couriers at various times throughout the morning at times of high throughput e.g. incidents – opening up delivery boxes, checking patient data on request form and sample tube, issuing a unique accessioning number barcode, releasing sample onto the LIS
12. Performing duties in other departments to meet critical Company objectives, if required
13. Working to Revvity’s Company Values at all times
Role Requirements:
Desirable Technical skills and abilities
14. An understanding of customer service and logistics
15. Previous experience of working within a customer service environment
16. Familiarity with Quality System concepts and requirements including GMP and ISO systems
Essential Technical skills and abilities
17. Knowledge of Windows and Office bases applications; Word, Excel, PowerPoint
18. ‘A’ Level or equivalent
19. Ability to organise and prioritise workloads
20. Previous work experience, ideally in a customer service environment
Emotional skills and abilities
21. Capable of handling multiple tasks at the same time
22. Capable of working effectively in a team environment
23. Able to communicate effectively at all levels
What we offer
24. Purposeful & inclusive work environment
25. Dynamic culture in which customers are at the forefront
26. Being part of a highly qualified team that is committed to excellence
27. Access to cutting-edge expertise through which you can
make positive impact in the world around us