Are you ready to make an impact as a Live Chat Agent in the insurance brokerage industry? Our client, a leader in the specialist insurance market, is seeking a dynamic individual to join their team in Manchester. This is a fantastic opportunity to work in a forward-thinking environment where your contributions truly matter. Join a company that values its employees with a competitive salary of £24,500 per year and the flexibility of hybrid working. Be part of a team that is revolutionising the insurance industry with a fresh, customer-focused approach. The client is a leading specialist insurance intermediary based in Manchester. Known for their innovative approach, they have been transforming the insurance market since 1998. With a focus on customer satisfaction, they serve over 350,000 policyholders and attract millions of website visitors annually. As a Live Chat Agent, you will: Provide exceptional customer service via live chat, addressing queries and concerns efficiently. Assist customers with their insurance needs, offering tailored advice and solutions. Collaborate with the team to enhance customer experience and streamline processes. Maintain accurate records of customer interactions and transactions. Stay updated on product knowledge and industry trends to better assist customers. Package and Benefits: The Live Chat Agent role comes with an attractive package: Annual salary of £24,500. Hybrid working model with only 2 days per week in the office. Opportunities for professional development and growth within the company. Strong benefits package (guide supplied prior to interview) The ideal Live Chat Agent will: Have excellent communication skills, both written and verbal. Be customer-focused with a passion for delivering high-quality service. Possess strong problem-solving abilities and attention to detail. Be able to work independently as well as part of a team. Have previous experience in a customer service or insurance role (preferred but not essential). If you're interested in roles such as Customer Service Representative, Insurance Advisor, Online Support Agent, Client Services Specialist, or Insurance Customer Support, this Live Chat Agent position could be the perfect fit for you. If you're ready to join a company that values innovation and customer satisfaction, apply now for the Live Chat Agent role. This is your chance to be part of a dynamic team in the heart of Manchester and make a real difference in the insurance industry. AW_FIN