Operations Manager - Facilities Management
GCP Facilities, a leading provider of Hard and Soft FM solutions, is looking for an experienced Operations Manager to oversee the day-to-day running of our Facilities Management operations. Based in Orpington, Kent, this role requires leadership in managing Hard FM services and ensuring excellent service delivery across client sites.
This is an opportunity to join a growth-focused Facilities Management company that values quality, client relationships, and operational excellence.
About the role
* Oversee and manage day-to-day facilities management operations, ensuring efficient service delivery
* Manage building maintenance, HVAC, electrical, refurbishment, cleaning and other related services
* Implement Standard Operating Procedures (SOPs) for service consistency and quality assurance
* Monitor the performance of on-site engineers and contractors, ensuring compliance with health and safety standards
Team Leadership and Development
* Lead, motivate, and develop a team of Facilities Management professionals
* Conduct regular training sessions to enhance team skills and ensure compliance with industry standards
* Perform performance reviews and set clear objectives for professional development with the Operations team
Client Relationship Management
* Act as the primary point of contact for clients regarding service delivery and operational needs
* Build and maintain long-term client relationships to ensure high levels of customer satisfaction
* Proactively identify opportunities to enhance service delivery
Budget and Cost Management
* Develop and manage operational budgets for FM services
* Ensure operations are cost-effective without compromising service quality
* Identify and implement cost-saving opportunities where possible
Health, Safety, and Compliance
* Ensure compliance with all relevant health and safety regulations
* Conduct regular health and safety audits at client sites
* Promote a safe and environmentally responsible workplace
Strategic Planning and Process Improvement
* Develop and implement strategies for continuous improvement in FM operations
* Analyse performance data to identify areas for improvement
* Implement best practices to enhance efficiency and service quality
Reporting and Documentation
* Ensure CAFM system is updated to maintain accurate compliance documentation
* Prepare reports on KPIs, budget status, and project progress
Vendor and Supplier Management
* Manage contracts with external suppliers and subcontractors
* Ensure vendors provide services on time and within budget
About You
* Degree in Facilities Management, Business Administration, or a related field
* Alternatively, Mechanical or Electrical Engineering background will be considered
* Minimum of 5 years' technical experience in FM or related field
* Strong leadership skills with experience in team management and client interaction
* Good knowledge of CAFM systems
What We Offer
* Pension
* Company car
* Career progression opportunities
Please click on the APPLY button to send your CV and cover letter for this role.
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