Overview
Job Title: Home Improvement Agency Support Officer
Contract: Permanent
Location: Hybrid - Plough Lane, Three Elms Trading Estate and home working
Hours: 37 hours per week
Salary: HC06 £28,142
Closing date: Sunday 5 October 2025
Interview: week commencing 6 October 2025
The Team
An exciting opportunity to join a well-established and critical team within Herefordshire Council. The Home Improvement Agency helps people maintain safe, secure and suitable homes, enabling vulnerable residents to live independently.
Core Services
* Adaptations for independent living: Help people stay in their homes by arranging adaptations such as stairlifts, ramps, level-access showers, grab rails, and widened doorways.
* Handy Person Service: Small home repairs, safety improvements like handrails and locks, and minor adaptations to help residents live independently and safely in their homes.
* Grants and funding support: Help residents access Disabled Facilities Grants.
The overall goal is to:
* Enable independent living
* Reduce hospital admissions (by preventing falls or unsafe living conditions)
* Support quicker hospital discharges (by making homes safe to return to)
* Improve housing quality for vulnerable residents
About You
We are looking for an enthusiastic and organised individual to join our team. In this role, you will provide vital support to the service by carrying out a range of administrative tasks, ensuring smooth day-to-day operations and excellent customer service.
Key responsibilities
* Handling enquiries from customers in a polite and professional manner
* Gathering, recording, and maintaining accurate information and records
* Supporting colleagues and contributing to a positive team environment
* Assisting with general office duties such as filing, data entry, and correspondence
We are looking for someone who
* Has strong administrative and organisational skills
* Communicates clearly and confidently, both verbally and in writing
* Is a team player, willing to support others and work collaboratively
* Pays attention to detail and ensures accuracy in their work
* Is approachable, reliable, and customer-focused
To arrange an informal discussion about the role with Emma Slater, the HIA Manager, please contact CWrecruitment@herefordshire.gov.uk
We Offer
* A competitive salary, generous holiday entitlement, and access to our contributory pension and staff benefits scheme, including:
* Starting Salary of £28,142
* Pension Scheme Enrolment in the Local Government (LGPS)
* Career progression: clear pathways to progress
* Annual Leave: 31 days’ annual leave (pro rata) plus bank holidays. You can also purchase an additional 10 days per annum with line manager approval.
* Flexible working: flexi-time, job-share, part-time hours and, in some instances, home working
* Employee Assistance Programme: 24/7 access to support and counselling
* Payment of professional membership fees
* Perks: access to a range of retail, leisure, holiday and health benefits, including savings, cash back and discounts
Why Choose Us?
You will hear about Herefordshire’s beautiful countryside, but there is more: world-class cultural assets, theatres and a vibrant food and drink sector. Our Talk Community approach supports people to help themselves and to contribute to their communities. Our transformation programme aims to offer an all-age approach and better outcomes for Herefordshire residents.
For more about living, working and thriving at Herefordshire Council please visit the recruitment website spiritofherefordshire.com.
Support for Applicants
Herefordshire Council is committed to a diverse and inclusive environment. All requests for flexible working arrangements and reasonable adjustments will be considered. If you require reasonable adjustments or alternative application methods, contact the resourcing team by email: enquiries@hoopleresourcing.co.uk.
Creating an inclusive workplace: Employee Network Groups include Black and Asian Staff Networking, LGBTQ+, Parents & Carers, Climate and Nature Emergency, Diff-abilities and Armed Forces/Veterans. For more information please refer to the council’s materials.
How to Apply
To apply, upload an up-to-date CV and a supporting statement demonstrating your experience, skills and abilities. If shortlisted, Hoople Resourcing will contact you by email to arrange interview and/or assessment and will confirm the date, time and location. All applicants will be considered.
Community Wellbeing connects people to the place where they live, helps them feel safe and take pride in their community.
We welcome applicants from all personal characteristics and backgrounds. All requests for flexible working arrangements and reasonable adjustments will be considered.
Safeguarding
We take safeguarding seriously. The Council is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults. If offered the position, it will be subject to a Disclosure and Barring Service enhanced check and further pre-employment checks.
#J-18808-Ljbffr