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Account Manager
Are you passionate about client interactions and driving growth?
Are you an experienced Account Manager or Renewal Specialist from within the healthcare or education sectors?
Location: London or Amsterdam (Remote with travel required)
About Our Team
At Elsevier, our Account Management team is dedicated to building and maintaining strong relationships with our clients. We work collaboratively to understand their needs and provide tailored solutions that drive success. Our team is composed of experienced professionals who are passionate about delivering exceptional service and achieving business goals. We value innovation, teamwork, and continuous improvement, and we strive to create a supportive and inclusive environment where everyone can thrive.
About the role
We are seeking a highly motivated and results-oriented Account Manager specializing in renewals to join our dynamic team. In this role, you will cover a diverse product portfolio of clinical solutions for hospitals and a global medical education portfolio for medical universities and nursing schools, specifically for our UK and Ireland customer base. If you are passionate about enhancing customer satisfaction and driving growth in the healthcare and education sectors, we would love to hear from you! Become a key player in our mission to empower institutions with the latest clinical solutions and medical education resources, making a positive impact on healthcare education.
Responsibilities
* Overseeing a portfolio of accounts, ensuring renewals of subscriptions and retention. This also includes maintaining strong relationships with national organizations (such as NICE), consortia or other strategic account.
* Creating and implementing account strategies to achieve business objectives and drive revenue growth.
* Identifying new business opportunities within existing accounts ( in collaboration with the new sales AM) and develop plans to capitalize on them.
* Establishing and maintaining strong relationships with key stakeholders, including clients and internal teams.
* Understanding client needs and provide tailored solutions that meet their business objectives.
* Tracking account performance and provide regular updates to clients and management.
* Working closely with other departments to ensure seamless delivery of services and solutions.
* Preparing and presenting reports on account performance, opportunities, and challenges.
Requirements:
* Bachelor's degree in business, healthcare administration, or a related field (advanced degrees are a plus).
* 3+ years of proven experience as an Account Manager or Renewal Specialist, preferably within the healthcare or education sectors.
* Proven track record of managing a product portfolio, particularly in clinical solutions and medical education, including experience with tenders and framework agreements.
* Familiarity with or willingness to learn solutions selling methodologies such as MEDDPICC, Franklin Covey, or Miller-Heiman.
* Strong sales and negotiation skills with a record of meeting or exceeding renewal and growth targets.
* Excellent communication and presentation skills, capable of engaging with senior-level executives.
* Strategic thinker with strong organizational skills, able to manage multiple accounts and priorities simultaneously.
If you are interested in the role, please apply with a cover letter and CV.
We are deeply committed to fostering a diverse, equitable, and inclusive environment. In our pursuit of excellence, we recognise the strength in varied perspectives, experiences, and backgrounds. As part of our ongoing efforts to enhance the diversity of our editorial team, we encourage applications from individuals who bring unique skills, backgrounds, and perspectives to the role.
Work in a way that works for you
We promote a healthy work/life balance across the organisation. With an average length of service of 9 years, we are confident that we offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals.
Working with us
We are an equal opportunity employer with a commitment to help you succeed. Here, you will find an inclusive, agile, collaborative, innovative and fun environment, where everyone has a part to play. Regardless of the team you join, we promote a diverse environment with co-workers who are passionate about what they do, and how they do it.
* Working in a hybrid way from both the office and at home
* Working flexible hours - flexing the times you work in the day
Working for you
At Elsevier, we know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:
* Generous holiday allowance with the option to buy additional days
* Health screening, eye care vouchers and private medical benefits
* Life assurance
* Access to a competitive contributory pension scheme
* Long service awards
* Save As You Earn share option scheme
* Travel Season ticket loan
* Maternity, paternity and shared parental leave
* Access to emergency care for both the elderly and children
* RE CARES days, giving you time to support the charities and causes that matter to you
* Access to employee resource groups with dedicated time to volunteer
* Access to extensive learning and development resources
* Access to employee discounts via Perks at Work
About Us
A global leader in information and analytics, we help researchers and healthcare professionals advance science and improve health outcomes for the benefit of society. Building on our publishing heritage, we combine quality information and vast data sets with analytics to support visionary science and research, health education and interactive learning, as well as exceptional healthcare and clinical practice. At Elsevier, your work contributes to the world’s grand challenges and a more sustainable future. We harness innovative technologies to support science and healthcare to partner for a better world.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Sales, Business Development, and General Business
* Industries
IT Services and IT Consulting, Book and Periodical Publishing, and Writing and Editing
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