Field Representative
Salary: £30,250 per annum
Location: North West London
Novax Recruitment are seeking dedicated Field Representatives to join one of the UK's most forward-thinking field services providers. This is an excellent opportunity to build a long-term career within a professional, supportive, and fast-growing organisation.
The Role
You'll be responsible for visiting properties to carry out a range of field-based activities, including:
* Conducting pre-disconnection and meter inspection visits in line with company and industry standards.
* Engaging with customers to resolve issues, verify details, and negotiate fair payment solutions.
* Attending court hearings to obtain Rights of Entry Warrants.
* Supervising utility isolations alongside engineers and locksmiths.
* Reporting vulnerabilities, safety concerns, and customer feedback accurately and promptly.
* Ensuring visit reports are completed and submitted within agreed deadlines.
This role demands professionalism, empathy, and excellent communication skills - every visit offers an opportunity to make a genuine difference.
What You'll Need
* Full UK driving licence held for at least 2 years (maximum of 6 penalty points).
* Clean DBS record and no CCJs or IVAs.
* Excellent interpersonal and written communication skills.
* Previous experience in debt recovery, customer service, or conflict resolution is desirable but not essential.
* A self-motivated, proactive attitude with the ability to work independently and meet targets.
What's on Offer
* £27,550 basic salary plus uncapped monthly bonuses (£200-£800 average).
* 28 days annual leave (including bank holidays), increasing with length of service.
* Company vehicle (available for personal use, subject to BIK).
* IT equipment and all necessary tools provided.
* Private pension scheme and Employee Assistance Programme.
* Regular training, coaching, and structured career development.
* "Love to Shop" birthday voucher and early Friday finishes.