About the Role
RCI Group brings together specialist organisations working across health, justice and social care, united by a commitment to improving outcomes for people and communities. Our portfolio spans clinical services, complex community care, digital platforms and data driven organisations, supported by a Group wide infrastructure that drives quality and coherence across all services.
The Group Customer Relationship Manager plays a central role in how the Group engages with commissioners, partners and stakeholders. This role ensures that relationships are maintained, feedback is understood and service performance is communicated clearly and consistently. It provides the opportunity to work across a diverse portfolio, understand complex service areas and play an active part in supporting the Group’s growth, reputation and long term partnerships.
Job Opportunity
The Group Customer Relationship Manager is responsible for overseeing and strengthening the relationships between RCI Group businesses and the commissioners, partners and organisations they work with. The role focuses on understanding stakeholder needs, supporting effective communication and ensuring that information is shared accurately across the portfolio. It requires a strong grasp of service delivery environments, the ability to interpret feedback and the confidence to represent the Group in a professional and informed way.
Key responsibilities include
• Building and maintaining strong relationships with commissioners, partners and external stakeholders across the portfolio
• Acting as a central point of coordination for communication and engagement between Group businesses and customers
• Supporting the understanding of customer needs and expectations and sharing insight that contributes to service development
• Ensuring that feedback is captured, interpreted and relayed appropriately to operational and senior teams
• Supporting the monitoring and presentation of service performance information in a clear and structured way
• Coordinating meetings, updates and engagement activity to ensure a consistent experience for customers
• Contributing to wider Group initiatives that strengthen customer experience and assist with continuous improvement
Essential Skills
• Strong communication and interpersonal skills with the ability to build positive, professional relationships
• Confidence representing a diverse portfolio of services and speaking with commissioners and external partners
• Ability to understand service delivery environments across health, justice, social care and digital sectors
• Organisational skills that support effective documentation, tracking and coordination of information
• Ability to interpret feedback, identify themes and share insight that supports service improvement
• Comfortable managing multiple priorities and working across different business areas
• High level of attention to detail to ensure accuracy in communication and reporting
• Proactive approach with a commitment to consistent, high quality customer experience
About Company
RCI Group is a UK based organisation established in 2018, bringing together businesses that improve outcomes across health, justice, and social care. The Group operates a diverse portfolio that includes clinical services, complex community care, assessment and support services, and data and software solutions.
Our businesses work within a shared framework shaped by the values of Respect, Courage, and Impact. Each service retains its specialist focus while benefiting from the scale, infrastructure, and operational support of the wider Group.
The portfolio includes Mountain Healthcare, Prometheus, Venture People, Marcus and Marcus, Communicourt, NRC, The Benchmarking Network, Outcomes Based Healthcare, and Elisian. Together, these organisations deliver specialist provision ranging from forensic healthcare and secure transport to community support, digital assurance, medico legal expertise, analytics, and population health insights.
RCI Group continues to develop through an acquisitive strategy supported by a centralised, tech enabled service platform. The Group focuses on strengthening quality, integrating systems, and supporting consistent delivery of high standards across all services.
DE&I
RCI Group is committed to creating a workplace where every person is treated with fairness, respect and dignity. We want all colleagues to feel valued for who they are and supported to contribute their best.
We welcome and encourage diversity across our workforce, including diversity in background, identity, experience and perspective. We recognise all protected characteristics under UK law and are committed to ensuring that no individual experiences discrimination, harassment or victimisation.
Inclusion is central to how we operate. We aim to remove barriers to opportunity, provide reasonable adjustments where needed, and promote equitable access to development and progression. We strive to ensure that our recruitment, management and decision making processes are consistent, transparent and fair.
We also recognise that building an inclusive organisation requires ongoing attention. We will continue to review our policies and practices, monitor the representation and experience of our workforce and identify areas for improvement. We expect all colleagues to play their part by treating others with respect and contributing to a culture where everyone feels they belong.
This commitment supports our responsibility to the people who work within the Group and to the communities we serve.